Workers’ Compensation Intake Specialist (Bilingual Eng-Spa)
*This position is for all Latin America*
We are looking for a skilled and compassionate Intake Specialist to join our workers’ compensation team. You will be responsible for handling the initial contact with injured workers, collecting and verifying their information and documentation, and ensuring that they receive the best possible service and care.
Responsibilities:
- Answer inbound calls and emails from injured workers and their employers
- Conduct initial intake interviews and assessments to gather relevant information about the workers’ injuries, medical history, and employment status
- Request and obtain necessary documentation and authorization from workers, employers, and insurance carriers
- Coordinate and schedule medical appointments and evaluations for workers
- Assist workers with completing and submitting claim forms and other paperwork
- Provide workers with information and guidance on the workers compensation process and benefits
- Follow up with workers, employers, and insurance carriers to ensure timely and accurate processing of claims
- Maintain accurate and confidential records of all intake activities and communications in the company’s database
- Work collaboratively with the workers compensation team and other departments to ensure a smooth and efficient service delivery
Requirements
- Minimum of 2 years of experience in an intake, customer service, or a related field
- Workers’ compensation is a must for this role
- Knowledge of workers compensation laws, regulations, and procedures
- Superior level of language proficiency both in English and Spanish (written and spoken)
- Ability to empathize with and support injured workers
- Attention to detail and accuracy
- Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies.
- Committed to maintaining integrity and confidentiality on behalf of clients and the Firm.
- Ability to multitask and prioritize tasks
- Proficiency in Microsoft Office and database software
- Own a Laptop or Desktop (8GB RAM, Core i5 or above & Microsoft Office) with an internet connection of at least 10 Mbps
- Willing to work on the Pacific Standard Time (PST) schedule
Benefits
- Competitive Compensation: Earn a salary rate of US $5 – $6 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you’re rewarded for your hard work.
- Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you’re well-prepared to embark on your next chapter when the time comes.
- Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical care in your country*.
- Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi. Power through your tasks with lightning speed and efficiency.
- ✈️ Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it’s exploring new destinations or taking a well-deserved break, we’ve got you covered, ensuring you can recharge and return refreshed.
IMPORTANT: PLEASE SUBMIT YOUR RESUME & AUDIO IN ENGLISH.
At Careers at Virtual Staffing, we connect talented individuals with amazing work-from-home opportunities. We understand the demand for flexible remote work and have built strong relationships with top companies across the U.S. Our experienced team matches your unique skills and aspirations with At Careers at Virtual Staffing, we connect talented individuals with amazing work-from-home opportunities. We understand the demand for flexible remote work and have built strong relationships with top companies across the U.S. Our experienced team matches your unique skills and aspirations with the perfect remote positions. From entry-level to executive roles, we have a wide range of opportunities available.