(USRN) Telephone Triage Nurse – Pediatrics (Permanent Work From Home)

#1 PH Workforce Delivering to the US.

MedCore Solutions, is seeking a Permanent Work from Home Telephone Triage Nurse (USRN) to join our growing team. MedCore allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! The traditional model of the office workforce has been shifting as outsourcing has grown in PH at rates never before seen. As global businesses rise out of the pandemic, labor markets have not only tightened but the inflationary rates have caused companies to look for solutions on how to best deliver skilled labor services and results. We are proud to partner with PH and deliver qualified, professional workers, giving our employees the ability to have an unbeatable career and work from home.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

What You’ll Do

· Manage patient calls to the nurse line regarding urgent appointments, medication refills, care instructions and a variety of other concerns

· Accurately document all communications in patient’s EMR

· Communicate with providers regarding appropriate patient care and advise patients of care instructions

· Maintains privacy and confidentiality of all patient protected health information according to HIPAA guidelines

Requirements

  • Certified/Licensed USRN
  • Has at least 2 years of experience working as a Virtual USRN in US healthcare
  • Experience inPediatrics practice
  • A detail oriented, multitasker who is passionate about patient care
  • Amenable to work in US hour time (graveyard shift)
  • An eager people-person who enjoys helping others over the phone
  • An excellent communicator who is equally well written and well spoken
  • Strong commitment to high level customer service.
  • Previous experience working with health insurance, or a health care environment is preferred
  • One-year practical work experience in a call center or equivalent customer service environment
  • A self-motivated problem solver who works well within a team and also on their own
  • Technologically savvy and able to learn multiple computer systems easily
  • Adaptable, patient, organized and a critical thinker
  • Can work immediately

Other Details:

Schedule: Mondays-Friday 8 hrs/day;40 hrs/week (US timezone)

Days off: Weekends

Duration: Full-time and Steady state

Timezone: MST

Start date: TBA (earliest is in 2 weeks)

Benefits

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

  • Permanent Work From home
  • Permanent Weekends Off
  • Great Company Culture and No Micromanagement
  • Competitive salary