Trading Platform Support Engineer

About the Company

Join Zeal Group, the award-winning FinTech Trading Platform and Trading Service provider. Our portfolio of regulated financial institutions and fintech companies is backed by a global team of 700+ professionals with headquarters in the UK and 22 offices worldwide. As a leading online trading provider for FX, commodities, precious metals, and CFD, we facilitate an estimated monthly trading volume of USD 100B by retail investors, traders, and institutions. With our Technology Hub in Cyprus, we offer a dynamic environment for creative minds.

What you’ll be doing

  • Maintain and support operations in Trading Platforms environment (primarily MetaTrader 4 and MetaTrader 5), applications and application components;
  • Perform basic tests, updates and upgrades to systems;
  • Coordinate efforts with other teams to ensure continuity and consistency of support in a 24×7 environment;
  • Troubleshoot trading system production incidents resulting from internal (proprietary software / systems) or external factors (markets, data feeds, telecommunication lines);
  • Monitor health and status of the platforms to ensure stable work of services and performance as expected.

What you’ll need

  • Ability to work in shifts by schedule;
  • Experience in MT4/MT5 administration or other trading platforms;
  • Trading support experience/exposure to trading protocols, FIX is a plus;
  • Good knowledge and experience to work with Zabbix/Kibana;
  • Knowledge of SQL (administrative knowledge will be considered an advantage);
  • Excellent knowledge of Windows Server OS and Hyper-V;
  • Experience with Power Shell (or other script language);
  • Knowledge of TCP/IP protocols stack, routing and experience in diagnosing connectivity issues;
  • Minimum 2 years of experience in an IT related professional field;
  • Excellent problem solving and troubleshooting skills;
  • Proactive and efficient with strong organizational skills;
  • Ability to multitask and prioritize;
  • Good spoken and written English communication skills;

Package

  • Bonus structure for each job role;
  • Paid 21 days of holidays per year and 10 additional days for national holiday;
  • Training opportunities for growth and expansion of knowledge;
  • Ability to work remotely;
  • Flexible and hybrid schedule – we value work-life balance;
  • Referral Bonus Program.