Technical Support Team Leader
Our client is a well-established company in the Technology Industry.
They are seeking a Technical Support Team Leader to take on a leadership role in a fast-paced, innovative environment.
Job Responsibilities:
- Lead, coach, and mentor a team of Technical Support Representatives
- Oversee daily operations, ensuring service levels are met and exceeded
- Handle escalations and assist in resolving complex technical issues
- Monitor team performance and provide regular feedback and reports
- Develop training initiatives to enhance technical knowledge and efficiency
- Collaborate with internal teams to improve support processes and customer satisfaction
- Maintain a strong customer-focused approach while managing multiple priorities
Requirements
- Experience in a technical support or helpdesk leadership role
- Strong background in troubleshooting technical products or systems
- Excellent problem-solving, communication, and leadership skills
- Ability to coach and develop a team to deliver high-quality customer support
- Familiarity with helpdesk/ticketing systems and remote troubleshooting tools
- Highly organised with strong attention to detail and the ability to multitask
Benefits
- ​Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month’s wage (pro-rata)