Technical Support Engineer (Remote – US)

Posted 2 weeks ago

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Technical Support Engineer in the United States.

This is an exciting opportunity to join an early-stage Technical Support function and make a direct impact on customer experience. As a Technical Support Engineer (L2), you’ll serve as a key contact point for customers, providing deep technical expertise and hands-on problem-solving to ensure a seamless user experience. You’ll support a cutting-edge SaaS security platform, working closely with cross-functional engineering and customer teams. You’ll need strong technical aptitude, a passion for customer success, and a proactive, collaborative mindset to thrive in this high-growth, fully remote environment.

Accountabilities:

Serve as a technical expert, handling complex support cases and resolving issues from initial troubleshooting to resolution or escalation
Deliver clear, accurate guidance to both technical and non-technical users regarding product features and configurations
Partner with engineering teams to identify root causes of issues and document product bugs
Build strong internal collaboration, contributing to continuous improvement of support processes and documentation
Own the customer experience, ensuring timely responses and meeting SLAs for critical issues
Support the creation of internal reporting, metrics, and workflows that showcase support team performance and drive customer satisfaction

Requirements

5+ years of experience in technical support, ideally in SaaS or cybersecurity environments
Strong background in endpoint or data loss prevention (DLP) technologies
Hands-on familiarity with support and ticketing tools like Salesforce, JIRA, and GitHub
Excellent communication and analytical skills, with a customer-first approach
Demonstrated ability to troubleshoot and resolve complex technical issues independently
Experience collaborating with development teams and managing stakeholder expectations
Calm and composed under pressure, with a high level of professionalism and empathy

Benefits

Competitive base salary ($80,000–$100,000)
Bonus structure and stock options
100% paid health insurance for you and your family (US-based full-time hires)
Flexible paid time off policy
Fully remote work setup
Opportunities for rapid career growth
Work alongside top-tier engineering and security talent
Join a fast-scaling company making a real impact in data security

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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