Technical Support Engineer

Posted 2 months ago

IBMC stands as a prominent Business Management Consulting Company in Indonesia, dedicated to propelling business achievements. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently we are helping our client, a company based in Bali looking for a Technical Support Engineer and will be managed directly under IBMC

Responsibilities

This job opening is for remote work and requires working hours according to Pacific Standard Time (PST)/Time zone in Los Angeles, CA, USA (GMT-8)
Response to technical inquiries, issues, and requests
Resolve technical problems and questions related to our products and services
Maintain accurate and up-to-date records of customer interactions, issues, and resolutions
Deepen your knowledge of our products and services to better serve consumers
Give our internal team of engineers ongoing input to help develop our products based on the customer’s demand

Requirements

Minimum of 2 years of experience in IT/technical customer support
Knowledge of Amazon Web Service, Web Development, Programming Logic, and Computer Networks
Excellent English communication skills in both verbal and written
Exceptional problem-solving skills and the ability to work under pressure, and in a timely manner.
Programming skills are preferred.

Please note that only shortlisted candidates will be contacted.

Feel free to share this opportunity to your colleagues or friends.

Thank you!