Technical Support and Maintenance
Work Setup: REMOTE (MUST BE RESIDING IN THE PHILIPPINES)
Duties and Responsibilities:
Technical Support and Maintenance:
- Set up new PCs and printers, ensuring they adhere to organizational standards.
- Renew SSL/TLS certificates, monitor expiry dates, and apply renewals to secure websites and server applications.
- Manage VPN renewals to ensure continuous secure remote access to the organization’s network.
Administrative Tasks:
- Monitor and manage emails, directing them to the appropriate staff.
- Handle correspondence related to sales, including customer inquiries and order confirmations.
- Monitor domain auto-renewals, update dates, and manage the sales inbox.
- Generate Sales Orders for renewed quotes and potentially request quotes for warranty.
Sales and Quoting:
- Manage SSL Certificates with Trustico, handling tasks such as purchasing, renewing, and revoking certificates.
- Generate templated quotes and provide quotes for device setups based on fixed scopes.
- Handle other basic quote setups for services or products offered by the organization.
Requirements
Technical Requirements:
- Minimum of 2 years of similar work experience.
- Knowledge of cybersecurity best practices.
- Proficiency in managing and troubleshooting SSL Certificates.
- Experience with VPN setup and maintenance.
- Excellent written and verbal communication skills for client support via phone/email.
Nice to Have:
- Certifications in Microsoft or Cisco are a plus.
- Proficiency in using ticketing tools, preferably ConnectWise.
- Experience in a Managed Service Provider (MSP) is highly desirable.
Soft Skills:
- High organizational and attention to detail.
- Proven track record of delivering tangible results.
- Strong problem-solving and analytical skills.
- Solid technical skills, a can-do attitude, and proactive initiative.
- Ability to build rapport with customers and maintain a customer-focused approach.
- Effective time management skills, adhering to deadlines.
- Adaptability to different cultures/environments.
Working Schedule:
- Morning – Melbourne Time zone.