Tech Business Analyst/Product Operations

We are looking for a highly motivated, organised and detail focussed individual to join our fast growing SaaS team. You will be the glue between Data, Engineering, Business Owners and Customer stakeholders. 

You will have experience writing detailed product requirements, acceptance criteria and test scripts for software development. Bonus points if this was in a high performing technology start up that was serving enterprise customers.

We expect high output and energy from our entire team, we want people who make decisions, come with proposals for improvements, and who love shipping work fast and getting feedback from their peers in real time.

Every person in our team works with customers, and also as part of an internal cross functional product teams. This role will suit someone with good people skills, process oriented, loves the numbers and product metrics, and who is calmly organised and capable of uniting various work streams. 

This is an exciting opportunity for someone who is looking to get into a well funded tech startup at an early stage (pre 20 employees) and have a chance to grow from Technical BA style work into either more Senior BA work, or into Product Management and Customer Success. 

Requirements

What can you expect in a Technical Business Analyst/Product Operations role at C&M:

  • You will collect requirements and map dependencies of our product from internal and external stakeholders, using your own data analyses to help propose priorities
  • You will ensure that product stories are ‘ready to build’. Completing discovery ahead of time, collecting required credentials, access and resolving dependencies to allow engineering work to commence
  • You will manage the user acceptance testing, approval, change request, and rollout of new products and features to our 16 restaurant brands across 1,500 locations
  • You will write test scripts and prepare test environment with data to ensure integration, regression and UAT testing is smooth and comprehensive
  • You will work closely with the engineers to document technical specifications and implications of how the technology has been built, and how it is to be operated
  • You will collect and summarise product performance data. You will create reports to analyse these metrics and distill these reports in a concise manner
  • You will work hand in glove with the product leaders (our founders) to ensure their vision is being delivered in the build, and that it works well end to end
  • You map errors and determine error reporting and triage, and what alerts are required, and where they surface
  • You will implement process’ and tracking tools to ensure engineers can work a-synchronously on single pieces of product or technical component
  • You will identify features or functions that would make our technology easy to use and operate for our restaurant partners
  • You will support our marketing team with release notes and product feature details, for how to use our products and the value each feature brings
  • You will document how the feature or product will be operated from a users perspective to enhance usability and easy of adoption
  • You will know our software development life cycle inside out and document how these work on our internal WiKi, train others on how to better use our tools, and identify gaps in our development process e2e
  • You will apply Agile practices to provide insights into how to improve our product, and especially the tools we use for requirement gathering, definition of done, testing and release notes

Your areas of knowledge and strengths that matter most for this role:

  • 3+ years of working with software development, solving problems and improving how software is released
  • 3+ years as a Tech BA, or Technical Project Manager
  • Hands on experience of working in agile project management, comfortable with task tracking tools such as Jira
  • Experience of using Agile/Scrum methodology to develop iteratively, through the use of sprints and epics to ship fast and ensure reliability
  • Be able to understand how underlying data/systems work and combining data to provide insights and analytics
  • Comfortable with data analysis tools. Examining raw data to uncover patterns, draw conclusions, and report on product performance.
  • Ability to take ownership of your work, work autonomously and at times with some ambiguity
  • Ability to adapt rapidly between different work streams according to team priorities
  • Bring organisation and smooth process’ to a team

Extra things that matter to us:

  • A strong grasp of technical designs, requirements and testing
  • Very organised and high attention to detail
  • Dynamic working style with the ability to adapt with shifting context quickly
  • Strong stakeholder management, good with people and enjoy interfacing with engineers, product managers and the technical folks at our clients
  • Adept at translating complex technical jargon into business understandable language
  • Happy to conduct service review, incident management and other operations conversions with our customers directly
  • A willingness to ask questions and listen to feedback
  • A desire to level up and quickly advance in this space
  • Technically minded with the ability to make your way around both APIs and data
  • Inquisitive approach to problem solving. Willingness to ask questions to understand the root problem or desire and fully grasp the why to add value where it matters

Benefits

£40,000 – £60,000 annual salary – Part Time applications will be considered

A 5% company pension contribution

Remote and flexible working – candidates must be within 2 hours of GMT (with face-to-face at least once per quarter, but also as and when required by customers)

33 days annual leave – which includes 21 days annual leave, 8 public holidays (5 of which can be taken on whatever day you want), 3 days of Christmas shut down, and your Birthday off

➕ An extra day of annual leave for each year’s service up to a maximum of 5 extra days

Enhanced Maternity and Paternity Leave – after completion of 1 years service

Employee Assistance Programme (EAP) providing support for your health and wellbeing

Coaching – unlimited personalised coaching sessions for everyone based on the things that are most important to you

Learning budget for courses and conferences based around your unique learning journey

Quarterly company get together for planning and socialising

M2 MacBook and anything else we agree you need to do your job effectively

Equity based on role and how early you joined the company

This is a fantastic chance to join a dynamic and growing company where great ideas thrive, diversity and inclusion are valued, and employees are empowered to achieve their highest potential, driving C&M’s growth and success.

We’re an employer that believes in equal opportunities. Rest assured, all applicants will be considered for employment without any bias towards race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

So, if you’re interested in joining our team, go ahead and apply today!