Systems Engineer

Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.

Responsibilities

  • Work as a coordinator on the Break-Fix team
  • Review the assigned ticket to identify how the Break- Fix team can assist in resolutuon
  • Review all the open tickets to identify any other issues that can be solved with the same dispatch
  • Create a BAP/Platform One Order following the UBF process
  • Generate a work order and submiy to the contractor pool
  • Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned
  • Once a technician has been assigned
  • 1.Call technicians to confirm he/she has the skills an tools required
  • 2,Confirm date and time has been dispatch
  • 3,Confirm pricing
  • 4,Confirm the name of the resource and contact information
  • Coordinate a remote technical resource to assist the on-site technician using our booking/scheduling tools
  • 1,Update the appointment and ticket as needed
  • Communicate scheduling updated to both residents, property staff and contractors
  • Communicate technical updated to both residents, property staff and stakeholders.
  • Collaborate with on-site resources to ensure proper ticket documentation and resolution
  • Follow up with on-site resources to confirm attendance and resolution
  • 1,Add troubleshooting or other notes to the ticket and close or reassigne where appropriate
  • 2,Reschedule on-site appointment as necessary

Requirements

  • 3-5 years of experience as a Break-fix Engineer or similar role.
  • Ruckus, cisco and HP experience is preferred.
  • Strong technical knowledge of hardware components, software applications, and networking.
  • Hands-on experience in troubleshooting hardware and software issues.
  • Knowledge of operating systems such as Windows and macOS.
  • Experience in performing hardware repairs and replacements.
  • Good understanding of network protocols and configurations.
  • Ability to effectively communicate technical information to non-technical users.
  • Excellent problem-solving and multitasking skills.
  • Professional certifications such as CompTIA A+, Network+, or MCP are a plus.