Systems Administrator – Remote

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we’re not just another tech company – we’re a community that thrives on excellence. We’re thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our remarkable eNPS score of 74 is a testament to our unwavering commitment to cultivating an extraordinary culture.

But we’re not stopping there. We’re on a mission to redefine the customer experience, eliminating everyday friction for our valued clients. Join us in building a truly exceptional company, dedicated to continuous improvement.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a highly skilled and motivated System Administrator to join our dynamic Managed Tickets team.

Requirements

Here’s what you’ll be doing:

• Responsible for toolsets that monitor our customer environments. Icinga & Nable.
• Own and be responsible for the success of the patching toolset for customers.
• Maintain and patch firmware for server infrastructure. Maintain and patch Server Operating Systems.
• Troubleshoot systems and infrastructure issues for our managed services clients. Stay current with new technologies and industry trends in the managed services space.
• Continually improve by attending training, self-study, and passing vendor certifications Record time on tickets and document work performed accurately.
• Create and update technical documentation.
• Communicate with clients to understand their technical requirements and provide solutions.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don’t have an existing process and collaborate with your peers to develop and implement one.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.

Here’s what you’ll bring:

• Previous experience in a Managed Service Provider (MSP) environment.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Be coachable; have a willingness to take on work outside of your comfort zone and be supported in learning new things.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally.
• Enjoy a fast-paced environment and is comfortable with change.
• You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Strong analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively in a team environment.

Please note that all team members must have a valid state-based Working with Children Check (WWCC), Police check, and be authorised to work in Australia.

For more information about our role and CT Team please check out our website! https://www.ct.com.au

Benefits

Our company is more than just a workplace, it’s a hub of inspiration and creativity where employees love to work! Here’s why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.