Swedish-Speaking Customer Experts for an Electronics Leader – Remote In Greece

Mercier Consultancy is excited to present an opportunity for Swedish-Speaking Customer Experts to join our remote team in Greece, supporting an industry-leading Electronics brand! In this role, you will provide top-tier customer service to Swedish-speaking clients, assisting them with inquiries related to a wide range of electronic products. If you are enthusiastic about technology and customer service, we would love to hear from you!

Key Responsibilities

• Assist Swedish-speaking customers via phone, email, and chat with inquiries regarding electronic products and services.
• Provide knowledgeable and accurate information about product features, specifications, and troubleshooting.
• Guide customers through the order process, including purchases, returns, and warranty questions.
• Maintain clear and detailed documentation of customer interactions and resolutions.
• Address customer complaints with empathy and efficiency, ensuring a positive outcome.
• Work collaboratively with team members to provide consistent and high-quality customer service.
• Stay up-to-date with new product launches and industry trends to better assist customers.

Requirements

• Fluency in Swedish and English, with strong written and verbal communication skills.
• Experience in customer service, particularly in the electronics or technology field.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Proficiency in using customer support software and other online communication tools.
• Ability to multitask and manage time effectively in a remote work environment.
• Team player with the ability to work independently and contribute to group efforts.
• Flexibility to work varying hours, including evenings and weekends, as required.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More…