Support Specialist L1 – (Remote – Serbia)

Posted 3 weeks ago

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Support Specialist L1 in Serbia.

In this role, you will be the first point of contact for customers and users, helping them resolve their daily issues via the in-app chat. You will embody best support practices and contribute to improving the customer experience by collaborating with product, sales, and customer success teams. You will also take part in creating educational content such as guides, videos, and onboarding materials. This role is ideal for someone who is curious, self-driven, and enjoys working in a tech-driven environment, with a strong focus on customer support.

Accountabilities:

Respond to customer inquiries via the in-app chat tool (Intercom)
Take ownership of customer issues and see them through to resolution or escalate when necessary
Follow support processes and contribute to their continuous improvement
Relay user feedback to the product team and keep customers informed about upcoming features
Create and update helpful content (guides, tutorials, and support articles)
Collaborate closely with the sales and customer success teams
Participate in small projects such as onboarding and product improvements

Requirements

At least 2 years of experience in customer support or a similar role
Skills in creating educational content and video tutorials
Experience working with B2B/B2C clients or in fast-paced environments
Excellent written and verbal communication skills in English (C1 level)
Strong sense of initiative, responsibility, and attention to detail
Knowledge of mobile marketing (a plus)

Benefits

Vacation and public holidays in accordance with local legislation + 6 additional personal days
Health insurance or healthcare compensation
Paid sick leave to prioritize well-being
Access to top online and offline conferences and industry events
A micro-management-free and supportive work environment
Semi-annual performance reviews and opportunities for internal mobility
Team-building events and retreats
Flexible working hours and 100% remote work
Coworking space coverage or access to office hubs in key cities

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role. When necessary, our team may conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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