Support Manager (eCommerce)

You click on “Publish,” and the first load of new work provided by you goes live. A feeling of excitement and anticipation sets in. You happily close your laptop because the first month in your new gig that Digitsonly helped you land was super exciting!

So, what is Digitsonly? We are a partner that helps our portfolio of ecom brands with recruiting.

By applying, you aren’t applying for a single job, but to multiple brands that perfectly fit your expertise. That means: Incredibly high chances of landing a new, high paying job.

You can finally apply your solid expertise along with your new team’s know-how to the top ecom brands.

Well, read on now – because we’re looking for exactly you to apply:

Responsibilities

    • Manage and lead the ecommerce customer support team, ensuring timely and effective resolution of customer queries, issues, and returns.
    • Utilize tools such as Gorgias and similar platforms to streamline customer support processes and enhance overall efficiency.
    • Implement best practices for handling returns, exchanges, and refunds in alignment with company policies.
    • Collaborate with cross-functional teams to improve the overall customer experience and contribute to the growth of the ecommerce business.
    • Analyze customer feedback and support data to identify areas for improvement and implement proactive measures to enhance customer satisfaction.
    • Stay updated on industry trends and emerging technologies in ecommerce customer support.

Requirements

    • Proven experience in ecommerce customer support management, with a focus on handling returns and related processes.
    • Familiarity with tools like Gorgias and similar platforms for managing customer interactions and support tickets.
    • Excellent communication skills, both written and verbal, with a customer-centric approach.
    • Strong organizational and problem-solving abilities to address customer issues efficiently.
    • Ability to work independently and collaboratively in a remote work environment.
    • Detail-oriented with a commitment to delivering high-quality customer support.
  • Preferred Qualifications:
    • Previous experience in a similar role within the ecommerce industry.
    • Familiarity with popular ecommerce platforms and marketplaces.
    • Understanding of key performance indicators (KPIs) related to customer support in the ecommerce sector.

Benefits

Earning potential of € X0.000 – € X0.000. And the opportunity to work as a freelancer or inhouse

Be in amazing hands and put your full expertise to use, striving for growth

A culture of responsibility, high performance, and honesty

Whether in Ibiza, your hometown, or anywhere else in Germany – you can always work from anywhere.

While happy with your newly landed job, Digitsonly will always help you earn more by connecting you with extra freelance work (If you want!).

Convinced?

Then press the “Apply for this Job” button now and spend 3-4 minutes answering some simple questions. Or, when you feel you’re not the best-fitting candidate, you can refer someone from your network and earn a commission. Simple and straightforward.

And then?

– Once we receive your application, you’ll get a short confirmation, and rest assured, we’ll carefully review your documents with the relevant department.

– Keep an eye out for an email: we might ask you for some additional information before finally connecting you with your dream brand!

– Interview: Lastly, the founder of the brand will invite you to a call to see if you like it, and if you’d be a good fit!

Following the motto: For experts, by experts

Team Digitsonly