Spanish-Speaking Video Streaming Customer Experts – Remote In Greece

Join Mercier Consultancy as a Spanish-Speaking Video Streaming Customer Expert in this exciting remote position based in Greece! You will play a crucial role in delivering top-notch support to our Spanish-speaking clients using our cutting-edge video streaming platform. This is an excellent opportunity for individuals who are passionate about customer service and eager to make a difference in the video streaming landscape.

Key Responsibilities

• Provide exceptional remote customer support to Spanish-speaking users via email, chat, and phone.
• Assist clients with inquiries concerning account management, platform features, and content accessibility.
• Troubleshoot technical issues and guide customers towards effective solutions.
• Educate users on platform functionalities, helping them navigate the interface while addressing subscriptions and billing queries.
• Gather and analyze client feedback to foster service improvements and enhance user experience.
• Work collaboratively with internal teams to ensure customer satisfaction and effectively resolve complex issues.
• Stay informed about the latest trends in video streaming to provide knowledgeable support to customers.

Requirements

• Fluency in Spanish and English, with strong verbal and written communication skills in both languages.
• Proven customer service experience, ideally in tech or video streaming environments.
• Good understanding of video streaming technologies and platforms.
• Strong analytical and problem-solving skills to address customer challenges efficiently.
• Excellent interpersonal skills for building rapport with clients and understanding their inquiries.
• Ability to work independently in a remote setting while contributing to a cohesive team.
• Familiarity with customer support tools and CRM software is advantageous.
• Willingness to work flexible hours, including evenings and weekends, to meet client demands.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More…