Spanish-Speaking Customer Experts for Cloud Platform – Work From Home In Athens
Join Mercier Consultancy in a rewarding role as a Spanish-Speaking Customer Expert for our Cloud Platform team, working from the comfort of your home in Athens! In this position, you will support our Spanish-speaking clientele by providing exceptional customer service and technical assistance related to our cutting-edge cloud solutions. If you are tech-savvy, have a passion for service, and possess strong communication skills in Spanish, we would love to hear from you!
Key Responsibilities
- Engage with Spanish-speaking customers via phone, email, and chat to resolve queries related to our cloud platform.
- Provide detailed product information and guide customers through troubleshooting processes.
- Assist customers with onboarding and using our cloud services effectively.
- Document customer interactions and feedback accurately in our customer relationship management systems.
- Collaborate with technical teams to escalate issues and recommend improvements.
- Maintain a high level of technical knowledge to ensure top-notch customer support.
- Contribute to the continuous improvement of our customer service processes.
Requirements
- Fluency in Spanish and English, both spoken and written, is required.
- Prior experience in customer service, preferably within technology or cloud services.
- Strong analytical and problem-solving skills.
- Proficiency in using customer support software and online communication tools.
- A high degree of empathy and patience when dealing with customer issues.
- Ability to work independently in a remote setting while maintaining productivity.
- Flexibility to adapt to changing business needs and schedules.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More…