Spanish Speaking Client Support Representative – Athens (Remote in Greece)
Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Spanish Speaking Client Support Representative to join our team remotely from Greece. This role is perfect for individuals eager to provide top-notch customer service to Spanish-speaking clients while working in a flexible and supportive environment.
Responsibilities
- Offer exceptional support to Spanish-speaking clients through various communication channels, including phone, email, and live chat.
- Respond promptly to customer inquiries regarding products, services, and account issues, ensuring a positive client experience.
- Troubleshoot and resolve customer complaints effectively to maximize satisfaction.
- Maintain accurate records of customer interactions in the CRM system for efficient follow-up and reporting.
- Collaborate with team members to uphold high service standards and contribute to a culture of exceptional customer service.
- Identify improvement opportunities within service processes and actively engage in team discussions to implement changes.
- Stay updated on product knowledge to assist clients accurately and confidently.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer support or a similar field is preferred.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills with a customer-oriented mindset.
- Able to manage multiple tasks in a dynamic, fast-paced environment.
- Proficient in CRM software and basic computer applications.
- Enthusiastic and dedicated to providing outstanding customer service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks