Solutions Implementation Specialist, Blue Corona

About Blue Corona:

Blue Corona is a full-service digital marketing agency helping residential service companies increase their leads and sales, optimize their marketing costs, and differentiate their brands online. Blue Corona was recently named one of Inc. 500 2021 Best Workplaces and Charlotte Business Journal’s Best Places to Work (large companies), is a member of the prestigious Inc. 5000 Hall of Fame, and is a Google Premier Partner.

Blue Corona is now a remote-first company, which means work outside of an office will be the primary working environment for most employees. Being remote-first also means the locations of our employees are intentional. but flexible. Blue Corona is authorized to do business in many, but not all, states. If you are not located in Eastern Standard Time, or Central Standard Time or able to work from a state where Blue Corona is registered, you will not be eligible for employment. Additionally, while we love all parts of the world, we can only hire permanent US residents at this time.

*Please note, we are only able to hire those who currently reside in either EST or CST time zones, not including New York, Illinois, Massachusetts, Columbus, OH, or Philadelphia, PA.

Summary of Position:

As a Solutions Implementation Specialist, you will implement technology solutions for our clients. Technology solutions include the setup of tracking for marketing campaigns and engagements (call forms, chats, schedulers, text, etc.), provisioning proprietary software to track marketing performance, setting up data integrations, and working with solution architecture related to call systems configuration & connections.  Your work will include setting up standard solutions, and tailoring solutions for specific client situations while maintaining consistency across solutions. You will also contribute to defining solution standards and communicating it to team members across the company. You will work closely with the technology solutions team and the Blue Corona account & client services teams.  You will work with and manage internal and external resources to support department and company growth goals.

Position Responsibilities:

• Define, document, & implement standard client solution architectures for tracking, engagement, call systems, and related solutions.
• Tailor standard solutions or design new solutions for specific client needs while establishing consistency and adherence to industry & Blue Corona standards.
• Participate in client onboarding calls as needed to understand a client’s desired end-state and provide consultative guidance on the configuration or tailoring of our solutions to meet their needs.
• Provide account teams with pre-sales support on solutions architecture & implementation.
• Execute on and lead solution implementation and manage delivery for our clients.
• Conduct Quality Assurance checks on implemented solutions to ensure completeness and accuracy of implemented solutions.
• Communicate and educate teams on the standard solutions and help position with clients.
• Manage Solution Implementation Consultants in the delivery of our solution
• Serve as Point of Contact (POC) and Subject Matter Expert (SME) for questions regarding Solution Implementations.

Requirements

Minimum Requirements:

• 4-year college degree in a digital marketing technology, information systems, or related field
• Knowledge of or experience in implementation of technology solutions for digital marketing
• Exemplary project management, organizational, attention-to-detail, time-management, and follow-up skills
• Effective communicator in a business setting, including presentations, documentation, email, and verbal communication with clients, and solution teams
• Ability to solve complex problems and resolve conflicts
• Team player, working very well with solution, account, business, and call center teams to deliver the best experience for our customers
• Experience with call tracking and CRM systems is a plus
• Ability to thrive in a fast-paced, high-volume environment
• Strong work ethic and a critical-thinking mindset.
• Passion for helping businesses grow

Benefits

We’ve got you covered:

Blue Corona is proud to offer a variety of benefits to support employees and their families, including:

• Remote-First Environment
• Quarterly Bonus Plans
• Medical, Dental, & Vision Insurance
• Company 401(k) Matching
• Monthly Phone & Data Stipend
• Generous Paid Time Off (PTO) Policy
• Health Savings Account with Employer Contribution
• Casual dress code
• Company-branded swag

About EverService Holdings, LLC:

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare. For more information, visit EverService at https://everservice.com/ .

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.