ServiceNow STC/Architect (ITAM CSM) – Independent Consultant/Freelance – EMEA

We’re R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we’re on a mission to build and deliver industry-leading services and tools for our clients in the EMEA region. If you’re ready to be part of a collaborative, remote-first team focused on delivering value through technology, we’d love to meet you!

Role Summary:
As a ServiceNow Independent Consultant at R5 Labs, you’ll lead strategic implementation and optimization projects specifically focused on Customer Service Management (CSM), Strategic Portfolio Management (SPM), IT Asset Management (ITAM), and IT Operations Management (ITOM). You’ll partner directly with clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the EMEA region.

Key Responsibilities:

• Solution Design and Implementation: Manage end-to-end implementation of ServiceNow solutions, specifically tailored to CSM, SPM, ITAM, and ITOM, from requirement gathering through configuration, testing, deployment, and post-implementation support.
• Module Specialization: Configure and optimize core ServiceNow modules, primarily focusing on Customer Service Management, Strategic Portfolio Management, IT Asset Management, and IT Operations Management.
• Consulting and Advisory: Act as a trusted advisor, offering expert guidance to clients on best practices, process optimization, and maximizing the ROI of ServiceNow investments within targeted modules.
• Process Enhancement: Continuously analyze, recommend, and implement process improvements to elevate the performance and effectiveness of client ServiceNow environments, particularly within CSM, SPM, ITAM, and ITOM domains.
• Stakeholder Collaboration: Collaborate closely with technical teams, business stakeholders, and end-users to ensure seamless adoption, comprehensive knowledge transfer, and sustained client satisfaction.

Requirements

• ServiceNow Expertise: Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in CSM, SPM, ITAM, and ITOM modules.
• Technical Proficiency: Strong knowledge of ServiceNow platform customization, including JavaScript scripting, REST/SOAP API integrations, workflows, and automation specific to CSM, SPM, ITAM, and ITOM.
• Certifications: Certified Implementation Specialist (CIS) certifications in CSM, SPM, ITAM, or ITOM modules highly preferred.
• Project Management Skills: Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.
• Communication Skills: Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.
• Remote and International Experience: Demonstrated ability to effectively manage remote projects and stakeholders, specifically within the EMEA region.
• Language: Fluency in English is mandatory.

Nice to have

• Certifications: Certifications (CIS in ITAM, ITOM, GRC, CSM, HAM, or similar) are highly advantageous.
• Any other EMEA language is preferred but not required

Benefits

• Remote-First Culture: Work from anywhere within the EMEA region, with flexibility in your schedule to maintain work-life balance.
• Collaborative Environment: Join a supportive team that values knowledge sharing and professional growth.
• Professional Development: Access to ongoing training and certification support to expand your ServiceNow expertise.

• Impact-Driven Projects: Work on high-impact projects that drive real change for our EMEA clients.