Service Representative (Dutch-speaking) – Volkswagen – Remote In Greece
Mercier Consultancy BG is on the lookout for a Dutch-speaking Service Representative to join our dynamic team remotely from Greece. In this role, you will be a key point of contact for our Volkswagen customers, assisting them with inquiries and providing top-tier support. If you possess strong communication skills and a passion for customer satisfaction in the automotive industry, we would love to have you on board!
Responsibilities
- Provide exceptional customer service to Dutch-speaking clients through various channels, including phone, email, and chat.
- Assist customers with inquiries regarding Volkswagen products, services, and promotions.
- Effectively resolve customer issues, ensuring a positive experience and promoting brand loyalty.
- Document customer interactions and feedback accurately in our CRM system.
- Stay informed about Volkswagen offerings and relevant updates to provide accurate guidance to customers.
- Work collaboratively with team members to improve service quality and efficiency.
- Contribute to the overall success of the team by promoting a positive customer experience.
Requirements
- Fluency in Dutch and English, both written and spoken, is required.
- Previous experience in customer service, especially in the automotive sector, is preferred.
- Strong ability to communicate effectively and build relationships with customers.
- Excellent problem-solving skills and a commitment to delivering outstanding customer care.
- Self-driven and capable of working independently in a remote setting.
- Experience with customer support tools and CRM systems is a plus.
- Willingness to learn about Volkswagen products and services.
- A genuine interest in the automotive industry will be an advantage.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More…