Senior Technical Consultant (ServiceNow) – #33672

As a Senior Technical Consultant, you will leverage your strong technical leadership and expertise in ServiceNow to lead and guide the solutioning and implementation process for our clients. Working closely with other technical resources and project members, you will help deliver successful outcomes for our customers including digitising workflows, streamline processes, and increase productivity and efficiency. As a leader and mentor, you will support and guide fellow technical resources, contributing to a collaborative and innovative culture.

Senior Technical Consultants are required to provide technical development, testing and documentation of ServiceNow implementations (internal or external) delivered to the company’s technical standards within an Agile delivery methodology.

Company Profile:

Our client is an NZ-based IT service and consulting company, established in 2012. Its purpose is to support its customers to deliver great corporate services and superior service outcomes and customer experiences. They provide ongoing customer care, technical support, training, and project and customer enablement services.

They are currently building a small remote IT team in the Philippines and are seeking a full-time remote Senior Technical Consultant (ServiceNow) to pioneer their Filipino reinforcement.

This is an amazing career opportunity for someone who dreams to work with a highly skilled technical team, innovative technologies, processes, IP, and an outcome-driven working environment.

Duties and Responsibilities:

  • Display a deep knowledge and understanding of the end-to-end processes required for company projects.
  • Provide project delivery support and leadership related to attending workshops, scoping and solutioning requirements, story review, points planning, deliverable creation, technical development, testing, customer demonstrations, release management, client handover activities and training.
  • Own and manage release activities, including update set management, file export, creation of release notes, release package and release record in ServiceNow.
  • Own and manage the release and go-live activities in conjunction with customers.
  • Display high levels of communication skills suitable for consulting with a broad range of clients and industries, including attending workshops and providing support to lead advisory consultants in the gathering and analysing of client requirements.
  • Configure and develop ServiceNow applications and modules to meet client requirements, ensuring all solutions are designed and implemented in accordance with the company’s technical standards and industry best practices.
  • Collaborate with other technical and functional teams to ensure seamless integration of ServiceNow solutions with other enterprise applications.
  • Troubleshoot and resolve technical issues related to the ServiceNow platform.
  • Participate in ServiceNow upgrades and patches, ensuring new functionality is available and any required customisations are maintained appropriately.
  • Contribute to the company’s internal platform including the knowledge base, technical issues, templates, repeatable deliverables.
  • A dedication to displaying professionalism and using clear communication processes within the company, including a willingness to participate in a mentoring program.
  • Identify potential opportunities for growth and improvement for clients and assist in providing technical advice, demonstrations, and general guidance in pre-sales activities.
  • Where relevant, complete onboarding processes for customers.

Requirements

  • Demonstrated technical experience for a technology or professional services business with a client-focused environment.
  • Strong ServiceNow experience with the ability to assist in pre-sales engagements.
  • Experience operating within governance frameworks in a professional services organisation.
  • Experience in thought leadership, learning and staying ahead of the technology curve and utilising this to influence and drive business improvement.
  • Demonstrated experience of managing in a project environment.
  • Experience working as a ServiceNow developer/administrator or experience as a technical programmer or Diploma level (or above) qualification in Information Technology or Software Engineering.
  • Effective stakeholder engagement; being able to deal with stakeholders at all levels of an organisation.
  • Strong Knowledge of the ServiceNow platform and one portfolio (e.g ITSM), strong knowledge of a second portfolio OR intermediate knowledge of at least two other ServiceNow portfolios.
  • Basic knowledge of project management principles, including Waterfall Project Management.
  • Strong knowledge and ability in the following technologies: JavaScript, HTML, CSS, Angular, HTTP, REST and SOAP communication protocols, SSL, SAML 2.0.
  • Strong understanding of Agile development (SCRUM preferred), and development principles.
  • ServiceNow Certified System Administrator (CSA) Certificate.
  • ServiceNow Certified Implementation Specialist (CIS) Certificate OR a ServiceNow Certified Application Developer (CAD) Certificate.
  • Certificates can be overlooked if candidate has good project experience.

Advantageous Skills/Experience:

  • Bachelor’s Degree or equivalent experience in Computer Science, Information Technology, or related field.