Senior Engineering Manager – AI

Our mission and where you fit in

Our ambitious team at Employment Hero (EH) is on a quest to transform employment, making it easier and more valuable for everyone. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. Since our inception in 2014, we’ve had enormous growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 – and we have no plans of slowing down. There’s never been a more exciting time to join one of the fastest-growing global unicorns, so let’s see if we could be a match!

EH is leveraging AI in two key ways: Making employment easy for thousands of small businesses globally and to accelerate us internally to help us scale efficiently. As a Senior Engineering Manager in the AI area you will:

  • Have a hands-on role spanning the engineering work undertaken by at least 5 squads who cover AI R&D and AI feature delivery into production.
  • Closely collaborate with Data Science, Product and Engineering practice to guide your teams to successfully value delivery as the primary measure of success.

As a contributor you will:

  • Collaborate with colleagues from the Data Science, Feature Engineering and Product teams to build end-to-end ai powered capability that scales.
  • Monitor, Maintain and Support the solutions you build including being part of an on-call roster should an urgent issue come up.
  • From ideation to production enable the development of easy-to-use infrastructure, tooling and monitoring for AI applications and reproducible data science workflows
  • Stay current with emerging practices, techniques and frameworks in the fields
  • of applied machine learning and artificial intelligence at scale
  • Support the development of your team, increasing our capability to build and
  • operate intelligent, data-driven, products and services in our core customer offerings
  • Champion the ethical development of data processing systems which include ML/AI components and ensure your teams are always working with the best interests of our users in mind

As a Leader you will:

  • Participate in hiring and team building efforts
  • Carry out evaluation and line management and coaching activities for your direct reports.
  • Actively contribute to improvement in our standards, processes, and guidelines to accelerate our maturity, both within your team and across shared services of the data and engineering groups.
  • Champion and guide the successful delivery of substantial outcomes though your teams
  • Have broad engineering experience to be able to share your insight with others to unblock and guide as well as ask questions to help us make good technical decisions.
  • Be the go to specialist in at least one are of relevant technology or functionally in our products
  • Form and lead cross-functional teams to conceive, design, build and operate web-scale, data driven solutions to internal and customer facing EH challenges.
  • Across multiple teams, drive adoption of software-engineering best practice
  • adapted to modern data-driven products including peer-review, data testing, documentation, reproducibility and agile processes
  • Seek out and quantify cross-cutting problems that hinder development teams ability to deliver AI solutions at EH
  • Work closely with Data Science and Engineering to uplift ML/AI knowledge and capabilities in squads across EH
  • Cultivates a fun, rewarding agile and results-drive culture that lives the EH values


  • Understanding of the practices and components required to support machine learning pipelines in production
  • Strong communication skills, both written and oral and the ability to translate between business and technical audiences
  • Strong leadership skills with the ability to articulate & advocate the technical vision and direction for your programs of work
  • The ability to exercise effective judgement, sensitivity and creativity to changing needs and situations within the business
  • Can successfully build trust and credibility with stakeholders and working relationships across all levels of the business
  • Excellent interpersonal skills with the ability to contribute meaningful and accurate advice
  • Extensive experience coding in production
  • Expert level hands on practitioner skills in a good selection of the following areas and the appetite to learn those which are unfamiliar: data architecture, solutions architecture, CI/CD, distributed computing, streaming data, machine learning pipelines, deep learning frameworks
  • Comfortable at the ‘nix command line and with AWS, Hive, Kinesis, Kafka, Kubernetes and an expert programmer in at least one of: Python/Scala/Ruby
  • Demonstrable experience in developing both training and inference systems for machine learning pipelines at scale
  • Good understanding and experience measuring and designing for non-functional requirements, like reliability, availability, security and performance
  • Proven experience in operating at a senior technical level including leading and mentoring teams
  • Extensive experience working on software development projects at scale at all stages of the SDLC Experience mentoring, leading and developing high performing teams within an agile delivery environment


Feel supported every step of the way

Whether it’s your first remote role, or you’re already a seasoned professional, it always helps to know you’re in a good company. With 220+ heroes in Vietnam and 800+ heroes globally – there’s always someone willing to lend a helping hand.

But don’t just take it from us, hear from your local heroes: Thao Ta, Head of People and Culture & Hung Pham, Group Engineer Manager

We can make you wow-to-proud and enjoy our exclusive perks and benefits at Employment Hero, including:

  • Remote-first and flexible working arrangements
  • 20 days Annual Leave, plus VN Public Holidays
  • Leisure Rules Days – an extra day to take leave whenever you are simply not feeling very “workie”
  • A generous budget to spend on setting up your home office or WFH station
  • $500 USD for books, conferences & courses for your professional development plan
  • $500 USD for English learning courses
  • VND 80,000 budget for lunch for day-in-office
  • Best-in-class hardware, tools and tech – choose either a MacBook Pro or Windows laptop
  • Premium Healthcare Insurance Program for you and your loved ones.
  • Sports club funded by Employment Hero
  • Monthly get-together event in the office for team bonding
  • Learning and development opportunities, including MCI courses, Go1 Learning, external study policy and tailor-made individual development plans
  • Reward and recognition programs – because great work should be recognised and rewarded
  • Including Lightning Award for delivering quality work at speed and Values Champion Awards
  • Annual Global Gathering to get to know your global colleagues – we’ve been to Thailand, Da Nang (Vietnam) and are excited to meet in Bali in September 2024
  • Employee Share Option Program (ESOP): be an owner of Employment Hero

We celebrate diverse perspectives and experiences, and we invite people of all backgrounds and identities to apply for this position. If you require any adjustments throughout the recruitment process, simply let us know.

Remote-first principles

At Employment Hero, we’re not just working remotely; we’re integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

And for those who enjoy working from an office, we also have a Hero Hub in HCMC, which you’re welcome to work from whenever you like.

Work your way

Every Hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

Not exactly the right fit for you?

If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.

Know someone who would be a great fit? Feel free to share the role with your network !