Senior/Business Development Manager | Player Support
Title: Senior/Business Development Manager
Remote: Remote anywhere in the U.S or NA
Line of Business: Sales, Player Support
Salary: Highly Attractive + Bonus / Incentives
Start: ASAP
About Side
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years’ experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
Experience our side of life. For more information, visit www.side.inc.
This is an individual contributor role and can be working remotely but you must have experience within the gaming industry selling Player Support services to the games industry.
What you’ll be doing
- Generating new business / large new logo business across North America focusing on player/customer support and community management solutions.
- Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking.
- Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc.
- Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client.
- Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets
- Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers.
- Act as Key Account Manager for selected customers, managing the relationship with the client, customer review meetings and participating in the communications with the client and handing over to our Client Partnership Management team
Requirements
What we’re looking for
- Experience selling customer services, outsourcing services, or adjacent services – ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations
- Knowledge of Player/Customer Support Management either within business development, account management or operations with a large network of Player Support contacts in the gaming industry.
- Refined communication skills across all communication channels with the proven ability to work largely unaided in detecting, qualifying, and closing new business.
- Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools.
- Effective time management and must be comfortable working at senior executive contact levels.
- Must be self-motivated and able to operate in a remote environment whilst traveling when required.
- Must have dedicated workspace if working from home.
- Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills.
- Ability to forecast opportunities, be self-motivated, organised, with a passion for gaming.
- A network of gaming industry contacts would be valuable.
- An organised individual with a passion for gaming is advantageous.
Benefits
- Competitive base salary, medical, dental, vision, 401k with company matching
- Working with people creating cutting edge interactive entertainment
- Excellent OTE with % based commission package
- Group pension scheme and death in service benefit
- Dynamic and entrepreneurial culture
- Video games focused environment
- The opportunity to work with video games pioneers creating cutting edge interactive entertainment
- Relocation Assistance where appropriate