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SAP-Digital Engagement Manager

  • Anywhere

Cross Border Talents is searching for a SAP Digital Customer Manager for our client in Lisbon-Portugal. Our client based in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. Our client has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract.

Responsibilities:

  • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
  • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
  • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
  • Supports in de-escalations of critical customer situations
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Contributes to customer release and maintenance activities
  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
  • Executes and supports problem management and continuous improvement
  • Contributes to the liaison with different SAP user stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
  • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
  • Systematic and faster onboarding of associates: mandatory trainings documentation
  • Enable continuous delta KTs on new topics and refresher sessions.

Technical Skills:

  • Technical expertise in SAP Basis area with minimum of 4+ years of experience.
  • Good understanding & hands-on experience required in HANA database.
  • Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
  • Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Requirements

  • 4+ years’ experience with multi-national software/IT organizations.
  • 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
  • 2+ years of SAP Basis S/4HANA knowledge.
  • Mandatory Languages : German, Dutch and Greek

Benefits

  • Remote in Portugal;
  • Work Schedule: Day Shift (Monday to Friday);
  • Competitive Salary;
  • Meal Allowance on Card;
  • Career Progression Opportunities;
  • Parenthood Program;
  • Well rounded Health and Life Insurance Packages;

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Cross Border Talents