Sales Operator (Remote)

Posted 2 months ago

Role Overview:

We are hiring a Sales Operator to build, lead, and scale our outbound appointment setter team

from the ground up. This person will architect the systems, performance infrastructure, and

strategic rhythm of a high-output sales support unit. The ideal candidate is an experienced B2B

sales team leader with a proven ability to manage remote setter teams, implement QA and KPI

frameworks, and ensure alignment with closer teams to drive revenue conversion.

This is not a “scrappy startup” role. We’re looking for a systems-minded, metrics-driven leader

who can build a sales machine that runs on precision, accountability, and performance visibility.

Key Responsibilities:

Team Setup & Management

Recruit, onboard, and train a high-performing appointment setter team from scratch

Define team structure, shift schedules, workflows, and daily operating cadence

Conduct weekly calibration sessions with the Closer Team to ensure alignment on pitch,

qualification criteria, and lead quality.

Performance Management & Reporting

Develop, implement, and continuously refine KPI tracking, QA processes, call scripts,
and reporting systems
Monitor real-time performance through HubSpot and Kixie Dialer dashboards
Deliver actionable performance insights to leadership, ensuring accountability across the
setter team
Design lead outreach workflows for both voice and non-voice campaigns
Create appointment-setting strategies that maximize show-up rates and qualification
quality
Align with Sales and Marketing leadership to ensure setter performance supports
revenue goals

System Ownership & Process Standardization

Build and own the sales ops infrastructure using HubSpot and Kixie Dialer
Standardize processes to ensure consistency across lead handling, follow-up, and CRM
documentation
Conduct QA audits and performance reviews; coach setters based on data, not gut feel

Requirements

5+ years of experience in B2B outbound sales, including voice and non-voice
appointment setting
3+ years in a leadership role managing remote sales teams
Proven experience setting up sales support teams, KPI tracking, and QA systems from
scratch
Deep familiarity with CRM and dialer tools, ideally HubSpot + Kixie Dialer
Strong command of English — written, spoken, and in documentation/presentation
settings
Data-driven mindset with operational rigor
Experience aligning setter teams with closer teams for high-conversion handoffs

Benefits