Remote Collections Agent (RVA)

Position Summary:
We are seeking a detail-oriented and proactive Remote Collection Agent to manage and analyze Accounts Receivable data using QuickBooks. The role involves identifying customers with aging outstanding balances, following up to resolve payment issues, and ensuring accurate record-keeping. The successful candidate will play a key role in maintaining healthy cash flow and customer relationships while adhering to company policies.

Key Responsibilities:

• Analyze Accounts Receivable data in QuickBooks to identify customers with overdue balances.
• Proactively follow up with customers flagged due to aging outstanding balances via phone, email, or other communication channels.
• Record follow-up outcomes and interactions in spreadsheets, following provided training guidelines.
• Escalate accounts for “Stop Service” review when appropriate, based on company policies.
• Collaborate with internal teams to resolve billing disputes or discrepancies efficiently.
• Provide regular updates and reports to management on the status of collection efforts.
• Maintain professionalism and customer focus while addressing payment concerns.

Requirements

Qualifications:

• Proven experience in collections, accounts receivable, or a related field.
• Proficiency in QuickBooks
• Strong analytical and organizational skills, with attention to detail.
• Excellent communication and negotiation skills.
• Ability to work independently in a remote environment.
• Familiarity with collections regulations and best practices is a plus.

Preferred Skills:

• Experience in using customer relationship management (CRM) tools.
• Knowledge of accounting principles and practices.
• Ability to handle sensitive financial information with confidentiality.

Working Conditions:

• Fully remote position with flexible working hours to accommodate customer communication.
• Access to a reliable internet connection and a dedicated workspace.