Remote Call Center Agent

Are you a self-starter with a passion for providing top-tier customer service and support?  Are you willing to be a part of a quickly growing, product-oriented company while working remotely from home? Then welcome to HomeBuddy! 

This role is full-time and offers home working flexibility however you must be able to work evenings and weekends from late afternoon till 10pm MST.

HomeBuddy is an online home improvement platform connecting homeowners with local, verified contractors in the U.S. 

Already a well-established, successful firm, HomeBuddy is growing at a fast pace and is determined to achieve even more explosive growth. To support this ambitious vision, we are actively developing our team of smart, self-starting and entrepreneurial individuals in many professional categories. 

HomeBuddy offers a remote and flexible work environment, competitive compensation, attractive benefits and a great opportunity to work on interesting, challenging and constantly evolving projects. As a member of the HomeBuddy team, you will be part of an innovative and dynamic environment where your ideas and efforts will be valued and make a significant impact. You will have the opportunity to collaborate with talented professionals from diverse backgrounds, contributing to the growth and success of the company.

We are searching for a driven and customer-centric Call Center Agent to help book and set appointments for homeowners interested in home renovation through HomeBuddy. You will report to the Call Center Supervisor.

To be successful at HomeBuddy, you need to be passionate about being a part of a very dynamic, challenging, and fast-growing business. This position isn’t for you if you’re seeking a routine office job.

 

What you will be doing:

  • Calling people in U.S. and Canada who requested an appointment with one of the businesses we advertise (home renovation) and book an appointment for them in our scheduling system. You will only be contacting people who are actually interested in these services, so the rejection rate is pretty low.
  • Responding to emails, text messages, inbound calls and voicemail messages in a timely manner. 
  • Adding notes to client profile in CRM. 
  • Engaging in active listening with customers, confirming or clarifying information; all while being able to maintain patience and professionalism throughout the call and accurately capture answers over the phone.

Requirements

  • The ideal candidate will have at least 3 years  of experience working in a call center/ contact center;
  • Able to effectively communicate in English (fluently), in both written and verbal forms; 
  • 3 years of sales experience;
  • Detail-oriented, energetic and self-motivated, able to type efficiently and accurately.
  • Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
  • Good computer skills required; ideally experience working with a CRM software platform;
  • Goal-focused with a willingness to accept coaching and development;
  • Understand and strive to meet or exceed Call Center metrics/KPI’s by providing excellent customer service while adhering to standards and guidelines
  • Be able to answer questions using the script provided;
  • Know how to explain difficult concepts in simple terms; 
  • Be able to embrace a collaborative work environment and provide positive feedback to build a climate in which the team can succeed in bringing value and pride to their work.

Benefits

We have different perks and benefits, but we also can offer you a supportive work environment powered by a fantastic team!

  • Competitive compensation according to your skills, experience, and professional accomplishments, including a company bonus;
  • Paid vacation, sick leave, and holidays;
  • 100% remote work, allowing working and traveling;
  • Flexible work hours, when it is convenient to plan your working and personal time;
  • Work in one of the most dynamic and fastest-growing industries;
  • Ambitious and challenging tasks with a high degree of responsibility and independence;
  • Multicultural environment;
  • Supportive, friendly, and professional team, which you can always rely on;
  • An allowance program for compensation of expenses for wellness and the home office;
  • Paid training (school, events, conferences).

Compensation

  • $18-19 CAD/hour + monthly performance incentives.

If this sounds like you, we should talk!

By sending us your application you agree that Siren Group AG (known as HomeBuddy) will process your personal data to participate in this recruitment process. If you want to know more about how Siren Group AG processes your personal data please check here – https://apply.workable.com/homebuddy/gdpr_policy