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Relocation & Back Office Representative with French and Spanish

  • Anywhere

Teleperformance Spain is looking for a Relocation and Back Office Representative with French and Spanish

Purpose of the role:

The Relocation team takes care of customers who would like for their existing fleet of corporate instruments to be moved to a different location. Since our client instruments are technologically complex, they need to be uninstalled, dismantled and reinstalled by specifically trained engineers. The transport needs to be managed by a logistics company with expertise in packing and moving sensitive equipment and the new location needs to be prepared accordingly. Our client offers their customers all these services as a package deal or per demand service.
 
As a Relocation Agent, you will deal with the following tasks:

  • Analyze and categorize relocation requests according to their geographical location, complexity and urgency
  • Inform the responsible Sales representatives to get support in getting additional information when necessary
  • Use SAP CRM and an array of other tools to identify the exact product numbers of all machines that need to be moved
  • Contact our client’s logistics partners and provide them with weights and dimensions of the customer fleet to get availability and quote on the transport required
  • Contact Original Equipment Manufacturers to get a quote on uninstalling and reinstalling of Third party machines if such are included in the relocation
  • Get necessary customs clearance documentation for relocation outside of the EU 
  • Analyze and choose a logistics offer
  • Analyze and accept the Original Equipment Manufacturer offer
  • Prepare an official offer and send it out to responsible Service Business Manager for approval using current price lists
  • Once approval is granted, share it with the responsible Sales representative to send to customer 
  • Prepare Third Party PO for external partners such as logistics partners or third party vendors

Requirements

  • Experience on data management, quality and cleaning
  • Native/advanced level of French and Spanish
  • B2 level of English or higher.
  • Experienced user in CRM.
  • Good verbal and written communication skills in appropriate language.
  • Motivation & personality for seeking customer satisfaction and resolution.
  • Ability to take initiative, prioritize, and manage time effectively.
  • Candidates must be located in Spain.

Benefits

  • A full-time position with working hours from Monday to Friday from 9am to 6pm.
  • Remote work
  • Salary: 20.200€ gross/year + 1.800€ gross/year attendance bonus.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).

Teleperformance Spain