Property Management Associate
About EasyKnock
EasyKnock is the country’s first home equity solutions platform. Our innovative programs give homeowners flexible, quick solutions for their financial needs. Whether paying off debt, purchasing a new home, or funding a business, EasyKnock empowers homeowners to convert their equity to cash without strict lender qualifications through our suite of sale-leaseback solutions. Customers sell their homes to us and remain as renters while working toward their goals. We’re passionate about helping American homeowners access the equity they’ve built up in their homes by giving them back liquidity, flexibility, and control.
Position Description
The primary functions of the Property Management Associate is to oversee and coordinate all activities around tenant onboarding/offboarding, HOA management, rent renewals and other general administrative duties needed to help our tenants be successful. The Property Management Associate coordinates with accounts payable, transaction management, sales, and other departments as necessary. The Property Management Associate must communicate effectively with all co-workers, tenants, and vendors to ensure all property management functions are handled in a timely and streamlined manner.
Roles & Responsibilities
- Perform tenant onboarding/offboarding to include updates to systems of record and disseminating welcome information to tenants.
- Conduct tenant follow-up calls to answer and address their questions/inquiries.
- Review lease agreements and applicable agreements/addendum as part of the retention/renewal process. Draft and deliver renewal letters to our tenants.
- Assists with the tenant retention and renewal process.
- Perform HOA onboarding, ensuring payment of HOA fees and utilities at offboarding, etc.
- Communicate and coordinate effectively with tenants, HOAs and local municipalities to resolve maintenance/code violations.
- Perform HOA offboarding and order HOA resale docs.
- Monitor and ensure all required HOA/City/County/State requirements are met.
- Receive, investigate, and resolve resident concerns.
- Act as the primary point of contact between our tenants, repairs/maintanience team and various vendors/partners.
- Coordinate and document performance of periodic inspections (inside/outside) on a predefined schedule looking for repair needs, safety hazards, code violations, lease violations, etc.
- Coordinate property management activity with vendors, business partners, sales, transaction management, and legal.
- Provide proactive support for first 90 days of tenancy and foster completion of 1st rental payment and post closing repair work initiation with the repair team.
Requirements
- High school diploma or GED equivalent. Prefer additional related coursework, preferably in business administration or prior experience in the property management field.
- 3+ years in property management or 3+ years in a fast-paced, high-touch point customer service environment.
- Skilled in all aspects of general property management to include HOA management and collections.
- General knowledge of landlord tenant regulations, Fair Housing Act, and related property management policies/laws.
- Experience with computer/mobile devices, email, MS Excel/Google Sheets, MS Word/Google Docs, property management application/software, Salesforce, and Zendesk, and/or similar applications.
- Able to compose business documents and written communications with good grammar, punctuation and free of errors.
- Well organized with excellent time management and prioritization skills.
- Ability to establish and maintain a positive and productive relationship with tenants.
- Attention to detail.
Benefits
- Remote-friendly environment, or hybrid-friendly (2 days per week in office) if you live near our NYC or DC area offices
- Competitive base salary commensurate with experience and geographic location. Range: $22 – $25 per hour.
- Bonus eligible position
- Full benefits and unlimited PTO
- Generous stock options
- Opportunity to be part of a fast-growing company in the financial technology industry
- A chance to work with incredible teammates that are super-bright, creative, talented, and passionate