Production Support Engineer (Remote- Philippines)

  • Anywhere

DomainTools is seeking a Production Support Engineer to join our team. We are looking for master problem solvers, who are quick learners with full stack experience. If you love a puzzle and a good challenge, we have a place for you! Our Production Support Engineers take ownership of urgent Production issues, facilitate, research and deliver code fixes across all our systems. Your role is to focus on our customer experience and work closely with our Account Managers, Customer Success and Delivery teams to ensure services interoperability, increased consistency, and directly improve our customers experience.

Our team’s vision is to create a self-service, GitOps driven, developer-centric platform that allows for continuous integration and deployment of our world class security applications to our hybrid AWS environment. We are curating a list of best in class tools while building what is missing to make getting our jobs done easier and deliver exemplary developer tooling.

Location: Remote within the Philippines

Working Hours: 8 AM – 4 PM Pacific

Compensation: 200,000 – 220,000 PHP / month


Key Applicant Qualifications

  • Professional working level English language skills (verbal & written)
  • Full stack experience: 2+ years
  • Professional development experience using various Python versions (2.7, 3.4, 3.5, 3.6, 3.X): 3+ years
  • Other similar high-level languages considered as equivalent experience for this requirement on case-by-case
  • Cloud infrastructure experience in AWS, Docker and Kubernetes: 2+ years
  • Web-scale data engineering experience using technologies like MySQL, NoSQL, Hive, Hadoop, ElasticSearch, Cassandra, Redis, PySpark: 3+ years
  • Linux/Unix experience: 3+ years

Job Responsibilities

  • Prioritize and take ownership of Production support issues
  • Investigate, code and maintain web-scale data gathering, processing and delivery systems
  • Assist TechOps mitigate legacy systems and reduce tech debts
  • Document findings
  • Creative problem solving to necessarily complex systems 
  • Work autonomously & across teams to achieve good customer outcomes
  • Research and employ cutting edge techniques & technologies
  • Provide code reviews, design feedback, demos, technical requirements & documentation
  • Scope work and provide accurate estimates for reliable delivery 
  • Accelerate engineering productivity, reduce operational toil, increase consistency, and improve the lives of your coworkers every day


  • Bachelor’s degree or higher in Computer Science/related field or equivalent experience
  • Experienced in software services (SOA) troubleshooting 
  • Production build and release management experience
  • Experience in Data Pipelines such as Kafka, NATS or Apache Airflow
  • Experience with serverless technology such as Amazon Lambda or Google Compute Engine