Portuguese Speaking Customer Success Representative for Spotify – Remote in Gree
Patrique Mercier Recruitment FR is delighted to present a unique opportunity for a Portuguese Speaking Customer Success Representative for Spotify, with the flexibility of working remotely from Greece. This position is perfect for individuals who are dedicated to enhancing client satisfaction and have a passion for music!
Responsibilities
- Provide exceptional customer support to Portuguese-speaking Spotify users via email, chat, and phone.
- Assist customers with questions regarding their accounts, Spotify features, and technical issues.
- Proactively engage with users to help them fully utilize Spotify’s services and maximize their experience.
- Efficiently troubleshoot and resolve customer issues to ensure a positive experience.
- Ensure accurate documentation of all customer interactions in the CRM system for future reference and analysis.
- Collaborate with various teams within Spotify to enhance service delivery and customer satisfaction.
- Stay current on Spotify features and developments to provide informed support to users.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, customer success, or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with a customer-first approach.
- Able to handle multiple priorities effectively and work well under pressure.
- Familiarity with CRM software and general computer applications.
- A proactive attitude towards helping customers enhance their Spotify experience.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks