Polish-Speaking Customer Experts for tobacco products – Remote In Greece
Mercier Consultancy is excited to announce openings for Polish-Speaking Customer Experts to join our remote team in Greece, dedicated to providing exceptional support for tobacco products. If you possess a passion for customer service and are fluent in Polish, we invite you to apply and become a key part of our team, helping customers with their queries and needs!
Key Responsibilities
- Assist Polish-speaking customers with inquiries regarding tobacco products via phone, email, and chat.
- Provide accurate information about product features, benefits, and company policies.
- Process customer orders and handle inquiries related to shipping and returns.
- Address and resolve customer complaints with professionalism and empathy.
- Document customer interactions and feedback for quality assurance and service improvement.
- Collaborate with team members to enhance customer support processes.
- Stay updated on tobacco product regulations and industry trends to offer knowledgeable assistance.
Requirements
- Fluency in Polish and English is required, with strong verbal and written communication skills.
- Experience in customer service, preferably in the tobacco, retail, or customer support sectors.
- Strong customer-focused attitude with excellent problem-solving skills.
- Ability to navigate customer management systems and multitask efficiently.
- Team-oriented mindset with the ability to work independently in a remote environment.
- Openness to feedback and eagerness to learn about industry standards and best practices.
- Flexibility to work varied hours, including evenings and weekends as needed.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More…