Order Fulfilment Contacts Agent – Fixed Term Contract (Fully Remote)
Passionate about a career in customer service? Do customers and their needs come first in your book?
Here is an opportunity for you!
Webafrica is on the hunt for a Contacts Agent in our Order Fulfilment team that is particular about process and obsessed with customer service.
A spunky character who is keen on maintaining strong working relationships with customers – and suppliers of course – and who knows how to read the customer’s needs before they even think of them. A psychic in this regard, if you will.
If this is you, drop us your deets and let’s meet!
- Grade 12
- At least 2-3 years’ experience in a Customer Service/Call Centre environment
- Strong customer service skills
- Strong telephone etiquette
- MS Office (Excel, Word and Outlook) experience will be advantageous
- ISP experience will be advantageous
- Being tech savvy is not a must, but it will definitely be an advantage
- Excellent verbal and written communication skills (English)
- Customer focused
- Attention to detail
- Ability to work under pressure & manage several priorities at a time
- Good communicator
- Being courteous and professional at all times
- Ability to up-skill and learn independently
- Ability to work independently and in a team
Tools of trade provided:
- This role is remote based. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.