Order Fulfilment Contacts Agent – Fixed Term Contract (Fully Remote)

DESCRIPTION

Passionate about a career in customer service? Do customers and their needs come first in your book?

Here is an opportunity for you!

Webafrica is on the hunt for a Contacts Agent in our Order Fulfilment team that is particular about process and obsessed with customer service.

A spunky character who is keen on maintaining strong working relationships with customers – and suppliers of course – and who knows how to read the customer’s needs before they even think of them. A psychic in this regard, if you will.

If this is you, drop us your deets and let’s meet!

Requirements

REQUIREMENTS

Minimum Requirements

  • Grade 12
  • At least 2-3 years’ experience in a Customer Service/Call Centre environment
  • Strong customer service skills
  • Strong telephone etiquette
  • MS Office (Excel, Word and Outlook) experience will be advantageous

Ideal requirements

  • ISP experience will be advantageous
  • Being tech savvy is not a must, but it will definitely be an advantage

Key Competencies

  • Excellent verbal and written communication skills (English)
  • Customer focused
  • Attention to detail
  • Ability to work under pressure & manage several priorities at a time
  • Good communicator
  • Being courteous and professional at all times
  • Ability to up-skill and learn independently
  • Ability to work independently and in a team

Benefits

Tools of trade provided:

  • Laptop
  • Headset
  • This role is remote based. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.