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Operations Associate (US based Luxury Travel Company)

  • Anywhere

Work Arrangement: Fully remote, with preference for PST (Pacific Standard Time) but open to other US time zones.

Job Type: Full-time, Independent Contractor

Salary Range: Up to $1,800 per month, based on experience, with performance-based bonuses.

Work Schedule: 40 hours per week, Monday – Friday, 9 AM – 6 PM (results-driven, with flexible work hours).

Locations: Remote

Holiday Adherence: US Holidays

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

A Luxury travel agency dedicated to curating exceptional travel experiences for high-net-worth clients. We specialize in personalized, top-tier services that cater to the unique needs and preferences of our clientele. The company values excellence, integrity, innovation, and tenacity in everything they do.

Compensation Package:

  • Competitive Salary: Up to $1,800 per month, based on experience and skills
  • Remote Work: Fully remote—work from anywhere
  • Generous PTO: Ample paid time off to rest and recharge
  • Health Coverage: HMO coverage after 3 months for full-time employees
  • Direct Mentorship: Grow through guidance from international industry experts
  • Learning & Development: Ongoing access to resources for professional growth
  • Global Networking: Work and connect with professionals around the world
  • Work-Life Balance: Flexible hours that support a healthy work-life balance

Role Overview:

As an Operations Associate – Luxury Travel Admin Specialist, you’ll play a crucial role in managing the logistics and administrative support for luxury travel bookings. You will coordinate directly with clients and vendors to ensure smooth operations, while providing high-quality service and ensuring every detail of the client’s itinerary is handled with precision.

Your Impact:

Your efforts will directly contribute to providing exceptional travel experiences for high-net-worth clients, ensuring that every detail is meticulously planned and executed. By supporting the operations team, you will help maintain its reputation for excellence in luxury travel services.

Key Responsibilities:

1. Administrative Support:

  • Assist in creating and managing travel bookings and client itineraries.
  • Ensure all travel logistics are meticulously handled, including rate pulling and VIP reconfirmations with suppliers.

2. Customer Service:

  • Provide prompt and exceptional customer service, responding to client requests and resolving issues efficiently.

3. Vendor Coordination:

  • Coordinate with travel partners, vendors, and service providers to ensure smooth travel operations.

4. Data Management:

  • Maintain client records, travel schedules, and system updates.

Requirements

Must-Have:

  • Strong knowledge of travel logistics and administrative processes.
  • High proficiency with CRM and travel management platforms (e.g., TravelJoy, AXUS).
  • Exceptional attention to detail and organizational skills.
  • Excellent communication skills, both written and verbal.

Nice-to-Have:

  • Experience in luxury travel or high-net-worth client management.
  • Tech-savvy and quick to adapt to new systems.

Benefits

Compensation Package:

  • Competitive Salary: Up to $1,800 per month, based on experience and skills
  • Remote Work: Fully remote—work from anywhere
  • Generous PTO: Ample paid time off to rest and recharge
  • Health Coverage: HMO coverage after 3 months for full-time employees
  • Direct Mentorship: Grow through guidance from international industry experts
  • Learning & Development: Ongoing access to resources for professional growth
  • Global Networking: Work and connect with professionals around the world
  • Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

  1. Application
  2. Screening
  3. Top-grading Interview
  4. Skills Assessment
  5. Client Interview
  6. Job Offer
  7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

Pearl