Operations Associate

Role details: This is a full time role for 40 contracted hours per week

Salary: £25,000 – £32,000 per annum (based on experience and track record)

Location: We are a hybrid team, based throughout the UK. For this role you will be required to travel to London a few times per month. We offer the flexibility to work outside of the UK for up to 90 days per year, however you must be able to work and live permanently within the UK. #LI-Remote

The role

We are searching for a friendly, energetic and proactive individual to join us as a full-time Operations Associate. Reporting to the Operations Director, you will play a pivotal role in shaping our company culture, attracting top-tier talent, and streamlining operational processes to facilitate the rapid growth of the business.

The role will offer variety and dynamism. As Isla grows, your responsibilities will too. We have a huge amount to get done, so the ideal candidate must be willing to solve a diverse range of operational challenges to help us scale our wonderful team and the business. The ideal candidate will be personable, highly organised, and must possess the skills to support the management of various operational functions and hiring processes for multiple roles simultaneously. This position is crucial for driving operational excellence and ensuring our continued success as we continue on our journey to transform healthcare.

Who We Are

Isla enables healthcare systems to deliver next level healthcare, meeting the challenges of global increase in demand for services through an efficient new model and technology platform. We provide clinicians with the platform they need to receive a continuous flow of clinical information from patients and create an always up to date understanding of a person’s health. This provides valuable clinical context for decision-making whilst delivering convenient care for patients, empowering clinical teams to deliver responsive care with fewer appointments. The Isla platform is intuitive, endlessly scalable, and approved by NHS Digital as a cloud storage solution.

We are a growing team dedicated to improving healthcare. We are ambitious, customer focused, and driven by the impact we are having in healthcare. We’re also a well funded startup, which brings a level of uncertainty, but also agility and growth opportunities unlike anywhere else.

Over the next 12 months you will:


  • Manage all of our recruitment processes, taking responsibility for the growth of our talent pools and the engagement of candidates
  • Spearhead our employer branding efforts. This includes producing engaging job descriptions and advertisements, working with hiring managers to ensure role requirements are clear and captivating, whilst growing our online presence 
  • Measure the success of our hiring operations by interpreting engagement analytics via our applicant tracking system and social media platforms
  • Grow our network with education providers to position Isla as an attractive career option for graduates and interns

People and Business Operations

  • Maximise the efficiency of our operations through leveraging the right tools and platforms for the team to use 
  • Provide administrative support across various business management areas, including IG, insurance and compliance to ensure we are operating as a responsible business.
  • Collaborate with the operations team and social champions to organise fun social events for the team
  • Support all employees on a day-to-day basis, answering queries, solving problems and helping our team feel happy and productive


  • Prior experience in supporting internal recruitment processes
  • Familiar with hiring strategies, including a good understanding of LinkedIn and applicant tracking systems (ATS)
  • Proficiency in data analytics for identifying areas of enhancement
  • Exceptional written and verbal communication skills 
  • Creative and confident at experimenting with original ideas to suggest improvements
  • Strong organisational skills and an ability to prioritise and manage personal workload
  • Enthusiasm, passion, energy, and the desire to make positive change is a must!

Good to have:

  • A background in people operations/HR, preferably within a startup environment
  • Familiarity with implementing technologies & tools to optimise business processes


Work from home or at our office in Huckletree Shoreditch (Finsbury Square)

Pet friendly office

Flexible working times

️ 25 days annual leave (on top of bank holidays)

Take your birthday off

Take Christmas Eve off too

Work abroad for up to 90 days per year

Enhanced parental leave

Treat your friends or family to a meal each quarter (up to £75)

‍♀️ A monthly wellbeing bonus (£50 per month for gym membership/wellbeing activities)

Regular team socials

Learning sessions every month 

Equity options available

5% employer-matched pension contribution

Delivering social impact through improved patient healthcare

Working at a well funded and rapidly growing start up, solving a global problem in a new way

A whole lot of fun on an exciting journey

What is the hiring process for this role at Isla?

Interviewing with us for the Operations Associate role will be split into 4 stages (all conducted virtually):

1️⃣ A screening interview with our Director of Operations – 20 minutes

2️⃣ A second stage interview with our Director of Operations and Operations Manager – 30 minutes

3️⃣ A practical task you will complete independently

4️⃣ A final interview with one of our Co-founders – 30 minutes

Diversity and Inclusion

Isla is an equal opportunity employer and is committed to building an inclusive and diverse team. We encourage all qualified candidates to apply. Isla does not discriminate against anyone on the basis of their race, gender, disability, religion, national origin, age, or any other protected category. We choose to celebrate our team’s differences and see them as one of our most valuable assets.

Recruitment is not one-size-fits-all and we’re happy to tailor our hiring process to better meet the needs of individual applicants. Please email recruitment@isla.health with any requests for support.

Using AI tools for your application

Most of our roles include several questions as part of the application process. AI tools such as ChatGPT might be useful in structuring or proof-reading your cover letter or your application answers. We encourage you to do your own research though to fully understand the company and the role you are applying to as you will be asked questions during any interview. Generic AI-generated answers are also really obvious. We’d like to get an idea of how you think early in the process; you should also make sure Isla is the right fit for you before you apply. Make AI tools work for you, not against you!