Operations Assistant

As an Operations & Customer Support Specialist in the screen printing industry, you will play a vital role in ensuring the smooth daily operations of a growing apparel business. You’ll be responsible for managing invoices, supporting customer communication, and assisting with light SEO and marketing efforts. This is a multifaceted role requiring attention to detail, strong communication skills, and a proactive approach to handling a diverse range of administrative and client-facing tasks.

Duties and Responsibilities

• Create and manage customer invoices (2–3 per day) using QuickBooks and Inksoft
  Track, categorize, and record business expenses for bookkeeping purposes
• Follow up on unpaid invoices and assist with light collections
• Maintain accurate client records and payment histories
• Respond to customer inquiries via email and phone regarding pricing, order quantities, artwork review, and order initiation
• Serve as a knowledgeable, friendly point of contact throughout the customer journey
• Support English and Spanish-speaking customers (Spanish is a plus, not required)
• Create templated landing pages using provided keywords (e.g., “San Fernando shirt printing”)
• Use AI tools (e.g., ChatGPT) to generate copy for web content
• Maintain content consistency and implement basic updates via Elementor website templates
• Interact with community members via Instagram and TikTok
• Comment, like, and engage with customer content to boost brand presence
• Post provided or collaboratively created content on social channels

Requirements

• 2 years of experience in operations, customer service, administrative support, or related roles
• Strong organizational skills with a keen eye for detail and accuracy, particularly in invoicing and data management
• Excellent verbal and written communication skills in English; Spanish proficiency is a plus
• Proven ability to multitask and manage a broad range of responsibilities independently
• Proficient in tools including QuickBooks, InkSoft, Elementor, Outlook, Google Voice, and AI platforms such as ChatGPT and Jasper

Nice to haves

• Prior experience in a small business or e-commerce environment

• Familiarity with Elementor, QuickBooks, or Inksoft

• Spanish-speaking abilities

• Experience supporting a U.S.-based founder or working PST hours

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.