NOC Engineer – Spanish Bilingual

Job Description

Receive calls from Hotel and MDU Staff. 

• Knowledge of DHCP, NAT, and firewall policies.
• Familiarity with ISP provisioning, routing, and Layer 2/Layer 3 networking concepts.
• Layer 1, Layer 2, Layer 3 Troubleshooting

Technical Requirements

• Experience in enterprise networking, ISP, or large-scale MDU or hospitality infrastructure support.
• Hands-on experience with Ruckus ICX, Ruckus SmartZone, Aruba CX/Instant On, and Aruba Central.
• Hospitality network experience (Marriott, Hilton, Hyatt, etc.) in Wi-Fi configuration, captive portal troubleshooting, and DPSK (Dynamic Pre-Shared Key) experience .
• Strong understanding of Layer 2 and Layer 3 networking.
• Experience with fiber optics (SFPs, media converters, OTDR testing understanding what the graphs mean, and attenuation analysis).
• Ability to remotely diagnose and troubleshoot hardware failures.
• Strong analytical and problem-solving skills, with the ability to adapt quickly to new issues.
• Certifications such as Ruckus Certified Networking Associate (RCNA), Aruba Certified Switching Associate (ACSA), CCNA, or CompTIA Network+ are a plus.

This role requires technical expertise, strong communication skills, and the ability to direct field engineers effectively.