Mortgage Case Manager

Welcome to Mojo Mortgages, where we’re on a mission to become the largest and most disruptive mortgage broker in the UK. In the past 12 months, we’ve doubled in size to over 210 people, and we’re just getting started. With the support of our RVU family of brands, including Uswitch, Money, Confused, and Zoopla, we’re scaling fast and taking the industry by storm. We’re not just growing quickly, we’re growing exponentially.

We’re proud of our high Glassdoor Score, British Bank Awards, and fantastic customer reviews, but we’re always striving to do better. We’re all about pushing the boundaries, doing mortgages differently, and delivering outstanding service that makes a real difference in people’s lives.

We’re looking for talented and driven individuals to join our team and help us achieve our mission. If you’re passionate about making a positive impact, love to innovate and want to be part of a dynamic and fast-paced team, we want to hear from you.

Expectations

  • Work as part of the team to proactively, efficiently and effectively manage customers’ applications from submission, to the lender, to completion.
  • Manage updates from lenders, conveyancers, and surveyors, and filter this back to customers with comprehensive updates.
  • Work alongside our team of Mortgage Experts to ensure the best outcome for our customers.
  • You’ll be busy, constantly and change happens a lot, so you’ll need to be organised, managing a pipeline of cases
  • You’ll provide a best-in-class customer experience, going over and above each time for your customers
  • You’ll be flexible and happy to work shifts and Saturdays to meet the needs of the customer

Perks

  • Work from wherever you want (in the UK) – we’re fully remote
  • Commision/bonus payments
  • You’ll be fully supported – so we’ll have your back and you can focus on the customer
  • You’ll be listened to, you’ll work alongside a team of experienced leads, engineers & other pivotal roles who all have a shared vision of making the mortgage process as hassle-free as possible and the customer experience an amazing one!

You will:

  • Manage a large pipeline of post submission mortgage cases
  • Answer incoming calls, emails and live chat
  • Liaise with customers, lenders & conveyancers
  • Checking supporting documents and lender documents i.e offers
  • Proactive work with lenders to secure offers at the earliest possible point
  • Work with the advice and completions team
  • Deliver great customer experience

Requirements

  • Mortgage industry experience needed
  • Experience in this role or similar

Benefits

  • Remote working
  • Basic Salary of up to £25k Depending on experience
  • Chance to earn commission on top of base salary
  • Work from anywhere in the world for up to 30 days per year
  • 25 days holiday plus bank holidays (up to 28 days with length of service)
  • Half day holiday for your birthday
  • Day off for moving house
  • Company social events
  • Pension via People’s Pension (Pension match up to 5%)
  • Sick pay and sick pay insurance
  • Wellness programme from Able Futures
  • Subsidised private medical insurance
  • Critical Illness cover
  • Death in service
  • Enhanced Maternity, primary adoption pay
  • Enhanced paternity & secondary adoption pay
  • Compassionate leave
  • Long service awards up to £3000
  • Casual dress

#Mojo