Microsoft 365 Administrator – (MS Teams phone specialist, Part time role)
Start date: Intermediate/Senior
Job type: Contract/ Part-time (2-3 hours per day)
Duration: 2-3 months. Possible extension to 6 months
Location: India (Remote)
Rate: 20 USD/ hour
Responsibilities:
- Migrate hosted phone system to Teams Phone System.
- Port business phone number to Teams Phone.
- Configure and manage Teams Phone System, including call routing, auto-attendants, hunt groups, call queues and advanced call routing features.
- Provide technical support and troubleshooting for Teams telephony, call quality, and device issues.
- Manage user accounts, phone numbers, and licensing for telephony services.
- Monitor system performance using tools like Call Quality Dashboard and addressing any voice/video issues.
- Real time and historical reporting integration with PowerBI for call queue, answer time, wait time, call duration.
Requirements
Must Haves:
- 1-2 years of experience focused on MS Teams telephony administration
- Expertise in Teams Phone System configuration.
- Experience planning and migrating phone systems to Microsoft Teams Phone.
- Experience with SIP, VoIP protocols, and session border controllers (SBCs).
- PowerShell for automation and troubleshooting.
Nice to Have:
- Microsoft Certified: Teams Voice Engineer Expert.
- Microsoft Certified: Modern Workplace Administrator Associate.
- Microsoft 365 administration (Exchange, SharePoint, Entra ID) experience.
Benefits
Part time role
per hour pay
100% remote