Mandarin-Speaking Customer Service Specialist
We are a customer-focused organization that values excellence, empathy, and multilingual support to serve our global client base. As we expand our reach, we are looking for a dedicated Mandarin-Speaking Customer Service Specialist to join our team and deliver high-quality support to Mandarin-speaking customers.
Role Description
As a Mandarin-Speaking Customer Service Specialist, you will provide assistance to customers via email, chat, and phone. Your role is to resolve inquiries, process orders, troubleshoot issues, and ensure overall customer satisfaction—all while communicating fluently in both Mandarin and English.
Key Responsibilities
- Respond to customer inquiries in Mandarin and English across multiple communication channels (email, chat, phone)
- Assist customers with product/service information, order status, troubleshooting, and returns
- De-escalate customer concerns and resolve issues in a timely and professional manner
- Maintain accurate records of customer interactions using CRM tools
- Collaborate with internal departments to resolve complex cases
- Provide feedback to improve customer support processes and resources
- Stay informed on product updates and company policies
Requirements
- Fluent in Mandarin (written and spoken) and English
- 1–3 years of customer service experience, preferably in a multicultural or remote environment
- Strong communication and problem-solving skills
- Comfortable using CRM platforms, help desk tools, and Microsoft Office/Google Workspace
- Detail-oriented, patient, and able to handle high-stress situations calmly
- Willingness to work flexible hours, including weekends or holidays if needed
- Previous experience working with Chinese-speaking markets
Benefits
What we offer:
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO
Work Hours:
- Full-time, EST/ PST business hours, Remote