LMS Administrator

Job Title: LMS Administrator

Location: Remote

Reports to: Head of Educational Services

Role Type: WFH

About First Intuition:

Founded in 2007 First Intuition (FI) is an award-winning, UK-based provider of predominantly accountancy training and apprenticeships that has recently extended its services to offer skills and qualifications across the financial, leadership and digital sectors.

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted.

To find out more about First intuition please check out our website here: https://www.firstintuition.co.uk and our Careers Page here: https://apply.workable.com/first-intuition to find out about who we are, and learn about the fantastic benefits our employees enjoy.

About the role:

As the LMS administrator, you will provide support within the LMS team, provide technical support to the wider business and network of First Intuition, and administrate the Learning Management System (LMS). You will provide first-line support on LMS issues and escalate these as necessary, ensuring these are logged and resolved.

You will support the publishing team as per the processes agreed. Responsibilities will include course creation and uploading course content and resources to the LMS.

You will handle the maintenance of user accounts, reports, and other LMS admin duties. You will be keen to suggest improvements that will reduce manual tasks and escalate issues, ideas, and potential solutions within the wider LMS team.

You will provide first-line support to the wider FI network on the use of our LMS product. You will have excellent communication skills.

The role requires a good level of IT knowledge and the ability to develop in competence use of new software quickly.

Role Responsibilities:

Your specific responsibilities will include, but are not limited to the following:

  • Dealing with the helpdesk and supporting users with queries.
  • Maintaining relationships with other key areas of the business, including offering training for LMS users.
  • LMS administration tasks.
  • Management of course content. This may involve content creation as well as uploading content and resources provided from other sources.
  • Maintaining pathways and restrictions within courses to ensure smooth user experiences.
  • Testing and QA activities to ensure all products and services are operating as intended.
  • Log performance issues and escalate as required.
  • Find solutions to problems and liaise with our third-party supplier.
  • Responsibility for creating and issuing new reports from the LMS.
  • Working on LMS related projects as required.

Requirements

  • A sound understanding of and at least two years’ experience using Totara Learn/Moodle.
  • A demonstrable understanding of the administration of Totara Learn/Moodle.
  • A demonstrable understanding of developing bespoke instances of Totara Learn.
  • Experience of development outside of the standard functionality of Totara Learn/Moodle.
  • Experience in managing course content within an LMS system.
  • Experience in working collaboratively with colleagues to build capability across the business.
  • Excellent organisational, planning, prioritisation, and time management skills.
  • Ability to handle multiple tasks at once.
  • Excellent verbal, written and interpersonal skills.
  • Relationship building and ability to work collaboratively with people at all levels.
  • Consistency and attention to detail in all written work.
  • Excellent communication skills and ability to articulate information.
  • Ability to work well in a team as well as independently.
  • Be able to work from home as well as some travel when required.

Benefits

Benefits Package:

  • 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays
  • Flexible-working positive employer with a range of family-friendly policies
  • Employee Assistance Programme: 24-hour confidential access to counselling and support services
  • Competitive Pension
  • Private Medical Insurance
  • Company share scheme
  • Training and development opportunities
  • Long term career prospects in a growing company
  • Employee perks including a range of discounts to suit your lifestyle

We are committed to safeguarding and protection of young people and adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check.

First Intuition is committed to fostering a diverse and inclusive workplace. We embrace individuals of all backgrounds, cultures, abilities, and experiences, and believe that diversity strengthens our team. We are dedicated to providing equal opportunities for all employees, ensuring fairness, respect, and a supportive environment for everyone.