Level 1 M365 Office Engineer

Location: Remote
Working Schedule: Mondays to Fridays – 8:00 am to 5:00 pm Melbourne Time zone

Responsibilities:

• Provide first-level technical support and troubleshooting assistance to end-users regarding Microsoft 365 services and applications, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
• Respond to user inquiries and incidents via email, phone, or ticketing system promptly and professionally.
• Diagnose and resolve issues related to account access, email configuration, software installation, and application functionality.
• Escalate complex or unresolved issues to Level 2 or Level 3 support teams while maintaining communication with end-users until resolution.
• Assist with user account management tasks such as password resets, account provisioning, and license assignment.
• Collaborate with other IT teams to implement and support Microsoft 365-related projects, upgrades, and migrations.
• Document support procedures, troubleshooting steps, and user guides for Microsoft 365 services and applications.

Requirements

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Previous experience providing technical support in a help desk or service desk environment.
• Minimum 3 years of relevant experience.
• Proficiency in troubleshooting and resolving issues related to Microsoft 365 services and applications.
• Strong knowledge of Microsoft 365 administration tools and features.
• Familiarity with Active Directory, Azure Active Directory, and Exchange Online.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified: Messaging Administrator Associate are a plus.

If you’re a proactive individual with a passion for providing exceptional technical support and a desire to contribute to a dynamic team, we encourage you to apply for this position. Join us and be part of a collaborative environment where your skills are valued and opportunities for growth are abundant. Apply now!