Level 1 IT Support for MSP | Desktop Support Specialist – Remote

Delaney Computer Services seeks a highly motivated, customer-oriented Level I Desktop Support Specialist to provide technical support assistance to our clients in a Managed Service Provider (MSP) environment heavily Microsoft 365-based. The successful candidate will be responsible for providing frontline technical support and troubleshooting services related to Microsoft 365 applications, Windows operating systems, and hardware.

Responsibilities:

  • Provide first-level client support via phone, email, and remote assistance tools for hardware, software, and network-related issues.
  • Diagnose and resolve technical issues related to Microsoft 365 applications, including but not limited to Outlook, Teams, and OneDrive.
  • Install, configure, and maintain desktop hardware and software systems for clients.
  • Collaborate with other members of the IT team to resolve complex technical issues.
  • Monitor and maintain client systems to ensure security and performance.
  • Create and maintain technical documentation related to client hardware, software, and network configurations.
  • Continuously improve technical knowledge and skills through self-learning and professional development opportunities.

Preferred qualifications:

  • Microsoft certification (e.g., Microsoft 365 Fundamentals).MS100, MS900 and AZ900
  • Experience with Microsoft Entra ID, Intune MDM, and Conditional Access
  • Knowledge of Microsoft Powershell Scripting
  • Knowledge of networking principles and protocols.
  • Familiarity with professional services automation (PSA) and RMM platforms.

Requirements

  • A proven PASSION for technology
  • Associate’s degree in a computer-related field or equivalent work experience.
  • Basic understanding of Microsoft 365 applications, including Outlook, Teams, and OneDrive.
  • Proven Experience with Windows operating systems and hardware support.
  • Experience working in a Managed Service Provider environment.
  • Excellent written and verbal communication skills.
  • Customer-focused attitude and ability to work in a team environment.
  • Strong problem-solving and analytical skills.

Benefits

  • 401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
  • Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones
  • Health Insurance coverage to keep you healthy and happy
  • Dental and Vision plan to make sure you can maintain good health
  • Supplemental Insurance and Life Insurance