Learning and Development Director (Remote)

OVERVIEW

At Scale Virtually, we are building the future of remote work equipping global talent with the skills, mindset, and structure to serve high-performing companies around the world. We’re looking for a Learning & Development Director to lead this mission and transform our virtual workforce into client-ready, results-driven professionals.

This is a high-impact, strategic role responsible for designing and scaling learning systems that directly support hiring, placement, upskilling, and retention goals across the organization. The right candidate brings a strong operational mindset, deep learning expertise, and a passion for building systems that elevate talent at scale.

This is a full-time, remote independent contractor role based in the Philippines, with flexible shifts based on operational needs.

KEY RESPONSIBILITIES

Strategic Leadership

• Architect Scale Virtually’s end-to-end learning and development strategy across onboarding, skills development, performance coaching, and career advancement
• Translate business objectives into measurable learning outcomes that support VA placement success, retention, and client satisfaction
• Collaborate with department heads in Client Services, Talent Acquisition, Training, and Process Engineering to integrate learning and development into our core operating model

Program Design and Delivery

• Oversee the design and rollout of structured training tracks for Virtual Assistants, Coaches, Team Leads, and internal teams across various verticals including Admin, Sales, and Creative
• Build scalable, remote-first learning programs including asynchronous modules, SOP-based instruction, live coaching, and role-specific simulations
• Standardize and continuously refine the onboarding experience to ensure new hires are client-ready within the first 10 to 14 days

Performance and Data-Driven Execution

• Own training performance metrics including completion rate, time-to-productivity, pass-fail rates, QA scores, placement conversion, and feedback scores
• Establish a framework to identify skill gaps and upskill underperformers through individualized learning plans and certification tracks
• Collaborate with Operations and QA to close feedback loops between client expectations, placement outcomes, and training performance

Team Leadership and Cross-Functional Alignment

• Lead and mentor a high-performing learning and development team responsible for curriculum creation, delivery, and continuous improvement
• Partner with Talent Acquisition and Client Services to forecast training volume, align hiring with curriculum capacity, and streamline readiness pipelines
• Serve as a senior voice on strategic initiatives related to talent lifecycle, career pathways, and workforce optimization

Innovation and Technology

• Maximize adoption of training tools such as LMS, Notion, Slack, Asana, and Google Suite to centralize knowledge and increase learning engagement
• Evaluate and implement new technologies and instructional approaches that support adaptive learning and real-time performance coaching
• Manage training-related vendor partnerships, external certifications, and licensing as needed

Requirements

• Bachelor’s degree in Organizational Development, Psychology, HR, Education, or Business preferred. Master’s degree or certifications such as ATD, SHRM, or CPTM are a strong plus
• Five or more years in senior-level learning and development roles, with at least three years managing remote or distributed teams
• Demonstrated ability to build and scale training programs that drive performance, productivity, and retention
• Strong instructional design background with expertise in adult learning theory, virtual facilitation, and curriculum development
• Exceptional cross-functional collaboration, leadership, and stakeholder engagement skills
  Data-driven, with the ability to analyze trends, track KPIs, and make strategic decisions tied to operational outcomes
• Advanced proficiency with LMS platforms such as Trainual or TalentLMS, and productivity tools like Notion, Zoom, Google Workspace, and Slack

TECH AND SYSTEM REQUIREMENTS

• Updated laptop or PC with a working webcam
• USB noise-canceling headset recommended
• High-speed wired internet connection with a minimum of 50 Mbps

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development