Knowledge Base Manager (Remote – Spain, Portugal, France)

Posted 3 weeks ago

This position is posted by Jobgether on behalf of Aircall. We are currently looking for a Knowledge Base Manager in Spain / France / Portugal.

Join a vibrant and fast-growing tech environment where you will lead the strategy and management of a comprehensive self-service Knowledge Base. In this role, you will collaborate closely with cross-functional teams to deliver clear, accurate, and user-friendly content that empowers customers and drives satisfaction. Your work will directly impact customer experience by ensuring help content is always relevant, easy to navigate, and aligned with product updates. This position offers a unique opportunity to innovate content operations using AI tools, optimize workflows, and influence how users engage with digital support resources in a dynamic, multi-cultural setting.

Accountabilities:

Create, update, and maintain Knowledge Base articles, ensuring clarity, accuracy, and alignment with product and brand standards.
Collaborate cross-functionally with teams such as Product, Engineering, Support, Sales, and Enablement to align content with business priorities and product releases.
Establish and enforce content quality standards, editorial guidelines, and governance frameworks, leveraging AI tools where applicable.
Identify and fill content gaps by analyzing support tickets, customer feedback, and internal insights to reduce friction and boost customer satisfaction.
Manage localized content to maintain consistency and accuracy across regions.
Continuously improve content production processes, workflows, and automation to increase operational efficiency and scalability.
Optimize Knowledge Base structure for intuitive navigation, discoverability, and integration with AI assistance.
Monitor performance metrics to inform strategic improvements and report progress to stakeholders.

Requirements

3–5 years of experience managing customer-facing Knowledge Bases or help centers within B2B SaaS environments.
Proven ability to build, scale, and optimize knowledge management content and workflows.
Strong proficiency in using AI-powered tools for content creation and optimization.
Exceptional writing and editing skills with the ability to simplify complex technical and business concepts.
Experience collaborating with multiple teams to maintain accurate, up-to-date documentation.
Analytical mindset with ability to leverage data for continuous content improvement.
Highly organized, proactive, and able to prioritize tasks effectively with strong ownership.

Comfortable working in a diverse, fast-paced, and remote or hybrid environment.

Benefits

Competitive salary package with additional benefits.
Flexible work arrangements supporting work-life balance.
Inclusive, multicultural, and collaborative company culture.
Opportunities for continuous learning and professional growth.
Access to innovative tools and resources to support your work.
Participation in a fast-growing company at an exciting stage of expansion.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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