IT Service Desk

Staff4Me is seeking a dedicated IT Service Desk professional to join our dynamic team. In this role, you will provide vital support to our users by diagnosing and resolving technical issues, maintaining a high standard of service across various platforms. You will act as the first point of contact for IT-related queries and help create a seamless IT experience for our staff and clients.

Key Responsibilities

• Provide exceptional customer service by responding to internal and external IT inquiries in a timely manner.
• Troubleshoot and resolve IT-related issues using strong problem-solving skills.
• Document all support requests and resolutions in the ticketing system to ensure accurate tracking.
• Assist users with hardware setup and configuration, including desktops, laptops, and peripherals.
• Install and configure software applications, ensuring compliance with licensing requirements.
• Collaborate with other IT teams to escalate complex issues and improve service delivery.
• Stay current with IT trends to provide informed support and suggest improvements.

Requirements

• Proven experience in an IT support or Service Desk role; a minimum of 2 years preferred.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent communication skills, both verbal and written.
• Proficient in using ticketing systems and remote administration tools.
• Ability to work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• CompTIA A+, Network+, or equivalent certifications are a plus.

Benefits

– 35,000 basic salary

– Competitive salary and benefits package.

– Opportunity for growth and career development.

– Training and support to enhance technical and customer service skills.

– Work in a dynamic and multicultural environment.