IT Manager

• Oversee all IT operations for a fast-growing, remote-first organization.
• Administer and support the ERP system, ensuring smooth functionality and assisting team members as needed.
• Collaborate with departments to identify and implement process improvements using ERP capabilities.
• Deliver training sessions on ERP functions and other systems to various teams.
• Lead customization and enhancement projects under the guidance of the IT Director.
• Manage and support various IT infrastructure systems, including servers, phone systems, email, security cameras, and access control systems.
• Conduct regular system reviews using established checklists on a daily and monthly basis.
• Maintain reliable backup systems and perform quarterly restoration tests to ensure data integrity.
• Create and manage user accounts, access controls, file sharing, and overall system security.
• Possess strong skills in deploying and configuring hardware, software, and IT resources.
• Provide end-user technical support for a range of issues, including hardware, software, networking, email, VOIP, and peripherals.
• Respond to urgent or off-hour IT issues as needed, including on-call support.
• Assist with the maintenance and troubleshooting of production floor technology and equipment.
• Maintain relationships with vendors to optimize system performance and utilization.
• Install, repair, and manage wiring for computer systems and networks.
• Handle workstation and laptop setup, upgrades, and configuration—including printing, directory structures, permissions, and software installations.
• Perform additional duties as assigned.

Requirements

• A four-year technical bachelor’s degree in Information Technology, Computer Science, or Engineering is required. Equivalent experience may be considered.
• General technical knowledge should include the following: Microsoft Active Directory, Microsoft Windows, Office 365 administration, TCP/IP, Ethernet, enterprise endpoint protection, scripting, wireless networks, and router management.
• Minimum of five years of hands-on technical support experience. Must be well-organized, flexible, and able to work in a fast-paced, distributed environment.
• Ability to read and interpret documents such as security requirements, company policies, and procedure manuals.
• Work must be performed at a high level of quality. Must possess excellent problem-solving skills, a strong sense of urgency, and high attention to detail.
• Knowledge of cybersecurity best practices is required.
• Experience in administering systems for approximately 50–200 users.
• Fluent in reading and writing English.
• Ability to collaborate effectively in a team environment.
• Monitor environmental conditions of all servers, infrastructure, and systems related to internal IT services.
• In-depth knowledge and troubleshooting skills in server and workstation hardware and software systems.
• Provide management with visibility into hardware, software, and license capacity and usage.
• Accurately maintain and update help desk software to track incidents and resolutions.
• Perform root cause analysis in response to incidents, tickets, or management requests.
• Ability to coordinate with third-party hardware and software support when necessary.
• Maintain consistent and dependable attendance.
• Self-motivated, with the ability to work independently and efficiently to meet deadlines, adapting methods as needed to accomplish tasks.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Work From Home
• Stock Option Plan