IT Helpdesk

Role Overview: As an IT Helpdesk professional at Staff4Me, you will be the first point of contact for users experiencing issues with their technology. You will provide remote assistance and technical support, ensuring a high level of customer satisfaction by resolving issues efficiently and effectively.

Key Responsibilities:

• Respond to helpdesk tickets and support requests from users via phone, email, or chat.
• Diagnose and resolve hardware and software issues, including networking concerns.
• Assist users with Microsoft 365 applications and remote desktop services.
• Document issues, resolutions, and customer interactions in the helpdesk ticketing system.
• Provide training and support to users on various software applications.
• Collaborate with other IT staff to escalate complex issues as necessary.
• Maintain inventory of IT equipment and supplies.
• Conduct regular follow-ups with users to ensure issues are fully resolved.
• Stay current with emerging technologies and IT best practices.

Requirements

• Minimum 2 years experience in an IT Helpdesk or technical support role.
• Strong knowledge of operating systems (Windows, MacOS) and common software applications.
• Excellent communication and customer service skills.
• Ability to troubleshoot hardware and software issues effectively.
• Experience with ticketing systems and remote support tools.
• Certifications such as CompTIA A+, Microsoft Certified Professional (preferred).
• Strong attention to detail and the ability to work independently.

Benefits

– Opportunity for growth and career development.

– Training and support to enhance technical and customer service skills.

– Work in a dynamic and multicultural environment.