Intake Scheduler/Coordinator
About the Role:
We are looking for a Intake Scheduler/Coordinator to be the first point of contact for individuals seeking support from our health, wellness, and rehab center. This role is critical in ensuring a smooth intake process for new clients by handling calls, scheduling appointments, and managing intake paperwork.
The ideal candidate is professional, empathetic, and highly organized, with strong communication skills to ensure a positive client experience.
Key Responsibilities
- Client Communication:
- Answer and return calls from prospective clients in a timely and professional manner.
- Gather relevant client information and provide basic details about services.
- Ensure all client interactions are handled with empathy and confidentiality.
- Scheduling & Coordination:
- Schedule clients for sessions with counselors based on availability.
- Confirm appointments and provide necessary details regarding sessions.
- Intake Paperwork Management:
- Send intake paperwork to new clients and ensure timely completion.
- Follow up to collect necessary documents before scheduled sessions.
- Maintain accurate records of client intake status.
What We’re Looking For
- Experience & Skills:
- Prior experience in a client-facing, administrative, or customer service role (preferably in healthcare or wellness).
- Strong communication skills with a friendly and professional demeanor.
- Ability to handle sensitive client information with discretion.
- Proficiency with scheduling software and email management.
- Personal Attributes:
- Highly organized with strong attention to detail.
- Ability to multitask and prioritize tasks efficiently.
- Compassionate and patient when dealing with client inquiries.
100% Remote Work
Full time
Night Shift
$5/hr