Hotel Services Manager

Are you a seasoned hospitality professional with a passion for delivering exceptional customer experiences? Look no further! We are currently seeking a dynamic and experienced Hotel Services Manager to join our team.

Who we are:

Respect Group Limited is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and New South Wales. Respect is known for the great care we provide to our clients and the supportive and respectful working environment for our employees.

About the role:

The Hotel Services Manager is responsible for shaping and directing the overarching vision, strategy, and operational framework for hospitality and services within our residential aged care facilities. This position focuses on driving long-term organisational goals, fostering innovation, and optimising service delivery while providing high-level oversight to the Catering Manager and the Property and Services Manager.

Key Responsibilities:

  • Develop and communicate a clear vision and strategic direction for hospitality and property services.
  • Lead the development and implementation of strategic plans, policies, and initiatives to drive continuous improvement and innovation in service delivery.
  • Provide high-level oversight and guidance to the Catering Manager and Property and Services Manager.
  • Monitor KPIs and financial metrics to evaluate the effectiveness of service delivery and identify areas for enhancement.
  • Cultivate strong relationships with internal and external stakeholders, including residents, families, staff, regulators, and industry partners.
  • Act as a spokesperson and ambassador for the organisation, representing its interests and promoting its reputation.
  • Develop and manage departmental budgets, allocating resources strategically to support operational priorities and achieve financial targets.
  • Conduct regular financial analysis and forecasting to inform decision-making and ensure fiscal sustainability.
  • Implement robust quality assurance processes and performance measurement frameworks to maintain high standards of service delivery and resident satisfaction.
  • Ensure compliance with all relevant regulatory requirements, industry standards, and best practices in hospitality and property management.
  • Stay abreast of changes in legislation and industry trends, proactively addressing potential risks and ensuring organisational readiness.

Requirements

Essential:

  • Tertiary qualification/s in Hospitality Management, Business Administration, or a related field.
  • A minimum of 5 years of senior management experience in hotel services or related fields.
  • Proven track record of strategic leadership and successful implementation of organisational initiatives.
  • Exceptional strategic planning, analytical, and decision-making skills.
  • Strong financial acumen and experience in managing large budgets.
  • Working knowledge of food safety and workplace health and safety legislation.
  • A current Driver’s License and willingness to regularly travel.
  • Current National Police Certificate (or ability to acquire).

Desirable:

  • Experience in Residential Aged Care.

Benefits

What we offer for your expertise:

  • Remote opportunity – full time work from home.
  • Competitive salary and entitlements.
  • Pay incentives including not-for-profit salary packaging.
  • Meaningful work in a purpose-driven organisation.
  • A healthy and positive workplace culture.
  • Learning, development, and growth opportunities.